Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and enhance key client accounts, focusing on retention and organic growth.

• Act as the primary senior contact for designated accounts.

• Cultivate a comprehensive understanding of clients’ operations, objectives, challenges, customer base, and competitive environments.

• Convert business goals into innovative marketing and creative opportunities.

• Identify and present actionable ideas, insights, and solutions that yield results.

• Direct the strategic approach of accounts, aligning agency offerings with client aspirations.

• Recognize organic growth prospects and formulate plans to increase agency engagement.

• Drive long-term account planning in collaboration with leadership.

• Work together with creative, strategy, and project management leaders to deliver cohesive solutions.

• Mentor and nurture the account team, establish performance objectives, and provide constructive feedback.

• Guarantee that account teams possess clarity regarding goals, context, and actionable feedback.

• Manage account budgets, forecasts, and profitability.

• Lead client forecasting and ensure precise scoping in partnership with project and discipline leads.

• Monitor project scope and team well-being, highlight risks, and collaborate on proactive solutions.

• Assist in new business initiatives through insights, relationship-building, and strategic leadership during pitches.

⛳️ Requirements

• Over 5 years of experience in account management or client services, ideally within a creative, branding, or marketing agency.

• Exceptional client-facing and strategic leadership abilities.

• Demonstrated success in steering strategic client engagements and fostering business growth.

• Capability to manage client relationships, ensuring accounts are profitable, strategically directed, and delivering high-quality work.

• Ability to act as a trusted advisor to senior clients and lead internal account teams effectively.

• Experience in client relationship management and strategic account expansion.

• Familiarity with budgets, forecasts, profitability metrics, and precise scoping.

• Proficient in collaborating with creative, strategy, project management, and discipline leaders.

• Skills in mentoring and developing account teams.

• Experience in supporting new business initiatives, pitches, and agency leadership.

• Candidates in the Pacific time zone are particularly sought for this position.

🏝️ Benefits

• Contract employment.

• Remote work availability within the United States.

• Opportunity to collaborate with an independent creative agency recognized as a proud B-Corp.

• Engage with mission-driven brands on projects aimed at generating market and cultural impact.