Account Development Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assist both new and existing clients through referral management, cold calling/prospecting, and collaboration across departments to uncover additional sales opportunities.

• Collaborate with Account Managers and Regional Field Leadership, including the Virtual Team, to enhance prospecting, cold outreach, and engagement with non-referral sources utilizing HMS data.

• Identify and cultivate opportunities for virtual care growth by advocating for hybrid care models and virtual service capabilities.

• Utilize digital platforms to engage with and inform referral partners.

• Work alongside leadership to establish and track KPIs and report on collaborative initiatives.

• Assist in the creation of sales materials and training for field and virtual care teams.

• Support the Reconnect Program in accordance with practice guidelines and procedures.

• Strengthen patient access pathways that enhance continuity of care and the appropriate utilization of clinician resources.

• Enhance Admission to Evaluation conversion rates through care coordination, patient/family education, scheduling, and clinical needs assessment.

• Oversee and manage the referral lifecycle from receipt to clinician assignment, including the communication of patient refusals to referral sources.

• Work with Referral Source Management to ensure data integrity.

• Contribute to the optimization of virtual care workflows and the enhancement of patient and referral partner experiences.

⛳️ Requirements

• Bachelor's Degree preferred.

• Experience with online tools such as LinkedIn Sales Navigator and Salesforce is a plus.

• 1-3 years of experience in business-to-business sales is preferred.

• Previous experience in the virtual care industry is preferred.

• Prior experience in the healthcare industry is preferred.

• Strong commitment to exceptional customer service.

• Excellent phone and cold calling abilities.

• Previous experience in an outbound call center or a similar sales role is preferred.

• Strong business acumen.

• Proven attention to detail and outstanding organizational skills.

• Successful track record in sales or a customer-facing role, consistently achieving or surpassing targets.

• Must be driven with remarkable enthusiasm, energy, and interpersonal skills.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and fostering an inclusive environment.