Account Development Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assist both new and existing clients through referral management, cold calling/prospecting, and recognizing additional sales opportunities.

• Collaborate with Account Managers and Regional Field Leadership, including the Virtual Team, to enhance prospecting and engagement with non-referral sources by utilizing HMS data.

• Identify and cultivate growth opportunities in virtual care by advocating for hybrid care models and virtual service capabilities.

• Leverage digital platforms to connect with and educate referral partners.

• Work with leadership to set and track KPIs, as well as report on collaborative initiatives.

• Aid in the creation of sales materials and training resources for both field and virtual care teams.

• Support the Reconnect Program in accordance with practice guidelines and procedures.

• Strengthen patient access pathways to ensure continuity of care and appropriate utilization of clinician resources.

• Enhance Admission to Evaluation conversion through care coordination, patient/family education, scheduling, and clinical needs assessment.

• Oversee and manage the referral lifecycle from receipt to clinician assignment, including communication regarding patient refusals.

• Work alongside Referral Source Management to guarantee data accuracy.

• Contribute to the optimization of virtual care workflows, enhancing satisfaction for both patients and referral partners.

⛳️ Requirements

• Bachelor's Degree is preferred.

• Familiarity with online tools such as LinkedIn Sales Navigator and Salesforce is advantageous.

• 1–3 years of experience in business-to-business sales is preferred.

• Previous experience in the virtual care industry is preferred.

• Prior experience in the healthcare sector is preferred.

• Commitment to delivering excellent customer service.

• Strong phone and cold calling abilities.

• Previous experience in an outbound call center or similar sales role is preferred.

• Strong business acumen.

• Proven attention to detail and outstanding organizational skills.

• Successful track record in sales or a customer-facing position, consistently achieving or surpassing targets.

• Strong interpersonal communication abilities.

• In-depth understanding of the sales process and its dynamics.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive work environment.

• Remote work arrangement.