Account Development Manager, EMEA

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Build and nurture relationships with clients to identify new opportunities for expanding the Wrike product.

• Facilitate customer onboarding, enhance their productivity with Wrike, and address any inquiries they may have.

• Comprehend customers' objectives, provide customized guidance on best practices, and showcase the value of Wrike.

• Proactively engage with customers, sharing insights on effective product utilization.

• Actively prospect within existing accounts through outbound calls.

• Oversee assigned accounts, manage inbound requests, trials, and leads.

• Handle the complete sales cycle, encompassing contract creation and the closing of deliverables.

• Acquire and implement effective SaaS sales processes and methodologies.

• Collaborate with territory teams and leadership to strategize major deals.

• Utilize Salesforce.com for processing leads and managing opportunities.

• Prioritize opportunities and allocate the necessary resources accordingly.

• Share best practices through email and phone communications, dedicating around 80% of work time to customer calls.

• Enhance customer lifetime value by assisting clients in maximizing product benefits.

• Work alongside Professional Services consultants, Sales Engineers, the Renewal Team, and Marketing.

⛳️ Requirements

• Proficiency in English.

• Over 1 year of experience in a customer-facing role (Sales, Customer Success, Customer Support, etc.).

• Excellent verbal and written communication skills, capable of presenting complex concepts in an engaging and understandable manner.

• Strong business acumen to identify and comprehend customer objectives and challenges.

• A problem-solving mindset, critical thinking abilities, and a natural curiosity.

• A commitment to continuous learning and daily improvement, driven to achieve excellence.

• Willingness to accept feedback and be receptive to coaching.

🏝️ Benefits

• 28 calendar days of paid vacation.

• Sick Leave Compensation (5 Paid Uncertified Sick Days).

• Parental Leave: 18 Weeks Maternity / 4 Weeks Paternity.

• 2 Volunteer Days.

• Health Insurance (for Employees and Dependents).

• Life Insurance Plan.

• Utility Allowance (30 EUR/month, subject to taxation).

• Fitness Plan (800 EUR/year).

• Full-remote & on-demand access to Co-working space.