Account Coordinator – Team Lead

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Support the Vice President of Client Services, Director of Client Services, and Account Managers in implementing plans for new clients.

• Aid in the overall management of account-related issues for current clients and brokers.

• Oversee the implementation process for new groups.

• Create and assemble educational materials.

• Address claims and service-related issues.

• Provide administrative assistance to the Client Services department.

• Communicate changes in plan design, renewal updates, and other pertinent information to internal staff.

• Supervise and mentor the Account Coordinator team.

• Delegate projects to the Account Coordinator team.

• Report escalations to the Director and Vice President of Client Services.

• Identify opportunities for improvement and concerns within the team.

• Monitor PTO and maintain a PTO tracking system.

• Coordinate PTO approvals for Client Services personnel, including Account Executives, Account Managers, and Account Coordinators.

• Act as the in-house client contact when the Account Manager and Client Service Representative are unavailable.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of two years of relevant work experience.

• Flexibility in schedule to attend employee benefit fairs as needed.

• Must be willing to travel within the New England region as necessary for employee benefit fairs.

• Ability to collaborate with management and effectively communicate with subordinates.

• Proficient in multitasking efficiently and accurately.

• Capable of prioritizing multiple tasks effectively.

• Strong communication skills, both verbal and written.

• Ability to work independently as well as part of a team.

• Skilled in anticipating and understanding system interactions.

• Attention to detail, analytical skills, and accuracy are essential.

• Recognize the importance of follow-through and follow-up.

• Ability to operate within specified timeframes and meet deadlines.

• Maintain confidentiality of work materials as necessary.

• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

• Experience in the healthcare industry is a plus.

🏝️ Benefits

• Flexible schedule to engage in employee benefit fairs.

• Option for 100% remote work.

• Reasonable accommodations for qualified individuals with disabilities.

• EEO – M/F/D/V employer.