Account Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as a primary contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing questions and resolving concerns.

• Support claimants, caregivers, home care agencies, and facilities with inquiries regarding the EVV and Facility platforms.

• Deliver client training and offer guidance on platforms, tools, and procedures.

• Collect necessary information and accurately input data into Wellcove’s systems.

• Keep well-organized records of client interactions, training sessions, and compliance efforts.

• Provide customer service via phone and email.

• Accurately and promptly process caller requests in Wellcove’s proprietary system, escalating as needed.

• Adhere to customer support goals and performance metrics.

• Utilize process resources and knowledge bases to ensure accurate information and error-free request handling.

• Complete other duties as assigned.

⛳️ Requirements

• Capability to promptly address client inquiries and resolve issues.

• Skill in providing training and guidance on EVV and Facility platforms, tools, and procedures.

• Proficiency in accurately gathering information and recording data in proprietary systems.

• Ability to maintain organized records of interactions, training, and compliance activities.

• Competence in delivering professional, empathetic, and urgent customer service via phone and email.

• Capacity to accurately and promptly process caller requests and escalate as necessary.

• Ability to leverage process resources and knowledge bases to provide correct information and ensure error-free processing.

• Commitment to meeting customer support objectives and performance standards.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunity for professional growth and development.

• Flexible working hours and a supportive work environment.