Account Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Acquire a comprehensive understanding of Team Velocity's processes, account management, integrated strategies, and proprietary Apollo technology platform.

• Assist in the preparation of Customer Success documentation, such as meeting agendas, reporting decks, and client communications.

• Participate in and document client meetings and conference calls.

• Keep in touch with Account Teams regarding the status of deliverables and ongoing work.

• Aid in addressing client inquiries and requirements promptly.

• Troubleshoot production issues and errors, escalating matters as necessary.

• Grasp client objectives and organize deliverables to enhance effective campaign outcomes.

• Update and maintain clients' Consumer Portals.

• Stay informed about compliance and co-op requirements for Ford and Lincoln programs.

• Provide support to the Account Management team with various tasks.

• Anticipate known client deliverables and work on them in advance.

• Help nurture client relationships and identify risks or opportunities to ensure 100% client retention.

• Familiarize yourself with client accounts and comprehend their Perfect Market.

• Cultivate knowledge of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.

• Engage in proactive daily communications with colleagues and clients.

• Explore ways to enhance the client/agency relationship.

⛳️ Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.

• 0–2 years of professional experience.

• Experience in an agency setting is preferred.

• Background in Automotive Agency, Automotive In-House Marketing, and/or Customer Service is preferred.

• Proficient in Microsoft Office.

• Highly organized, with a focus on tasks and attention to detail.

• Strong critical thinking skills.

• Excellent communication skills, including writing, listening, and clear, concise, professional expression.

• Proven ability to proactively take charge of projects.

• Capability to set priorities and objectives effectively.

• Adaptability in a fast-paced, constantly evolving environment.

• Ability to maintain focus and constructive behavior under pressure.

• Must reside within the continental U.S.; candidates from Eastern or Central time zones are strongly preferred.

🏝️ Benefits

• Variable opportunity.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) matching.

• Wellness benefits.