Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a thorough understanding of Team Velocity’s procedures, account management practices, integrated strategies, and proprietary Apollo technology platform.

• Aid in the preparation of Customer Success documentation, which includes meeting agendas, reporting decks, and client communications.

• Engage in and record discussions from client meetings and conference calls.

• Maintain ongoing communication with Account Teams about the status of deliverables and current work-in-progress.

• Assist in addressing client inquiries and requirements promptly.

• Troubleshoot production issues and errors, escalating them as necessary.

• Comprehend client objectives and organize deliverables to facilitate effective campaign outcomes.

• Update and manage clients’ Consumer Portals.

• Stay informed about compliance and co-op requirements for Ford and Lincoln programs.

• Support the Account Management team with additional responsibilities as required.

• Anticipate client deliverables proactively.

• Share the responsibility for achieving 100% client retention by nurturing client relationships and proactively identifying risks or opportunities.

• Acquire and maintain knowledge of client accounts and their Perfect Market.

• Develop an understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.

• Engage in proactive daily communications with colleagues and clients.

• Explore ways to enhance the client/agency relationship.

• Act as a positive, proactive, and productive member of the brand team.

⛳️ Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Agency experience is preferred.

• Experience in Automotive Agency, Automotive In-House Marketing, and/or Customer Service is preferred.

• Proficiency in Microsoft Office.

• Highly organized, task-oriented, and detail-focused.

• Must possess critical thinking skills.

• Outstanding communication abilities, with a demonstrated capacity to write, listen, and articulate information clearly, concisely, and professionally.

• Proven ability to take ownership of projects proactively.

• Capability to establish priorities and objectives.

• Flexibility to adapt in a fast-paced, ever-evolving environment.

• Ability to maintain focus and constructive behavior under pressure.

• Candidate must reside within the continental U.S.; preference for Eastern or Central time zones.

🏝️ Benefits

• Variable opportunity.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) matching.

• Wellness benefits/programs.