Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Gain a comprehensive understanding of Team Velocity’s processes, account management, integrated strategies, and proprietary Apollo technology platform.

• Aid in the preparation of Customer Success documents, including meeting agendas, reporting decks, and client communications.

• Engage in and document client meetings and conference calls.

• Keep Account Teams informed about the status of deliverables and ongoing work.

• Assist in addressing client inquiries and needs promptly.

• Troubleshoot production issues and errors, escalating problems when necessary.

• Grasp client objectives and organize deliverables to ensure effective campaign outcomes.

• Update and manage clients’ Consumer Portals.

• Stay informed about compliance and co-op requirements for Ford and Lincoln programs.

• Provide support to the Account Management team with additional tasks as required.

• Anticipate and work on client deliverables proactively.

• Contribute to client retention by fostering client relationships and identifying potential risks or opportunities.

• Acquire and maintain knowledge of client accounts and their Perfect Market.

• Develop an understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.

• Practice proactive daily communication with colleagues and clients.

• Identify ways to enhance the value of the client/agency relationship.

⛳️ Requirements

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Agency experience is preferred.

• Experience in an automotive agency, automotive in-house marketing, and/or customer service is preferred.

• Proficiency in Microsoft Office.

• Highly organized, with a focus on tasks and attention to detail.

• Must be a critical thinker.

• Exceptional communication skills, with a demonstrated ability to write, listen, and articulate clearly, concisely, and professionally.

• Proven ability to take ownership of projects proactively.

• Ability to set priorities and objectives effectively.

• Must be adaptable in a fast-paced and constantly changing environment.

• Must maintain focus and constructive behavior under pressure.

• Candidate must reside within the continental U.S.

🏝️ Benefits

• Variable opportunity.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) matching.

• Wellness benefits.