Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a solid understanding of Team Velocity’s processes, account management, integrated strategies, and the proprietary Apollo technology platform.

• Aid in the creation of Customer Success documents, such as meeting agendas, reporting decks, and client correspondence.

• Engage in and document client meetings and conference calls.

• Keep in touch with Account Teams regarding the status of deliverables and ongoing work.

• Assist in addressing client inquiries and needs promptly.

• Troubleshoot production issues and errors; escalate matters when necessary.

• Comprehend client objectives and organize deliverables to enhance productive campaign outcomes.

• Update and manage clients’ Consumer Portals.

• Stay informed about compliance and co-op requirements for Ford and Lincoln programs.

• Support the Account Management team with additional responsibilities as required.

• Anticipate client deliverables ahead of deadlines.

• Enhance client retention by fostering relationships and identifying risks or opportunities.

• Familiarize yourself with client accounts and grasp their Perfect Market.

• Cultivate knowledge of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.

• Maintain proactive daily communications with both colleagues and clients.

• Explore ways to enhance the client/agency relationship.

⛳️ Requirements

• Bachelor’s degree in Marketing, Advertising, Communications, or a related discipline.

• At least 0-2 years of professional experience.

• Agency experience is preferred.

• Experience in an Automotive Agency, Automotive In-House Marketing, and/or Customer Service is preferred.

• Proficiency in Microsoft Office.

• Highly organized, detail-oriented, and task-focused.

• Must possess critical thinking skills.

• Outstanding communication skills, with a proven ability to write, listen, and articulate information in a clear, concise, and professional manner.

• Demonstrated ability to take ownership of projects proactively.

• Capacity to set priorities and objectives effectively.

• Flexibility to adapt in a fast-paced, dynamic environment.

• Ability to maintain focus and constructive behavior under pressure.

• Candidate must reside within the continental U.S.

• Preference for candidates in Eastern or Central time zones.

🏝️ Benefits

• Variable opportunity.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) matching.

• Wellness benefits.