Account Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Develop and sustain a comprehensive understanding of Team Velocity’s processes, account management, integrated strategies, proprietary Apollo technology platform, automotive sector, corporate culture, products, services, strategic communication planning, and integrated marketing strategies.

• Aid in the preparation of Customer Success documents such as meeting agendas, reporting decks, and client communications.

• Engage in and document client meetings and conference calls.

• Maintain communication with Account Teams regarding the status of deliverables and ongoing work.

• Assist in addressing client inquiries and requirements.

• Troubleshoot production issues and errors, escalating concerns as necessary.

• Comprehend client objectives and organize deliverables to ensure effective campaign outcomes.

• Update and manage clients’ Consumer Portals.

• Stay informed about compliance and co-op requirements for Ford and Lincoln programs.

• Provide support to the Account Management team with various tasks.

• Anticipate client deliverables in advance.

• Help sustain client relationships and achieve 100% client retention by identifying potential risks and opportunities.

• Contribute positively as a proactive and productive member of the brand team.

• Maintain awareness of client accounts and their Perfect Market.

• Communicate proactively and professionally with both colleagues and clients.

• Explore opportunities to enhance the client/agency relationship.

⛳️ Requirements

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Agency experience is preferred.

• Experience in Automotive Agency, Automotive In-House Marketing and/or Customer Service is preferred.

• Proficient in Microsoft Office.

• Highly organized, task-oriented, and detail-focused.

• Must possess strong critical thinking skills.

• Exceptional communication abilities, with a proven capacity to write, listen, and express ideas clearly, concisely, and professionally.

• Demonstrated capability to proactively take ownership of projects.

• Ability to set priorities and objectives effectively.

• Must be adaptable in a fast-paced, constantly changing environment.

• Must maintain focus and demonstrate constructive behavior under pressure.

• Candidates must reside within the continental U.S.; preference for those in Eastern or Central time zones.

🏝️ Benefits

• Variable opportunity.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) matching.

• Wellness benefits.