Account Coordinator

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Develop and sustain a comprehensive understanding of the automotive sector, the company's culture, products, services, strategic communication plans, and integrated marketing approaches.

• Acquire a working knowledge of Team Velocity’s processes, account management, integrated strategies, and the proprietary Apollo technology platform.

• Aid in the preparation of Customer Success documentation, including meeting agendas, reporting presentations, and client communications.

• Engage in and record notes from client meetings and conference calls.

• Keep in touch with Account Teams regarding the status of deliverables and ongoing work.

• Assist in addressing client queries and requirements promptly.

• Troubleshoot production issues and errors, escalating matters when necessary.

• Comprehend client objectives and organize deliverables to foster effective campaign outcomes.

• Update and manage clients’ Consumer Portals.

• Stay informed about compliance and co-op requirements for Ford and Lincoln programs.

• Provide support to the Account Management team with additional tasks as required.

• Complete known client deliverables ahead of schedule.

• Help nurture client relationships and contribute to 100% client retention by identifying potential risks and opportunities.

• Acquire and retain knowledge of client accounts and their Perfect Market.

• Engage in proactive daily communication with colleagues and clients.

• Explore ways to enhance the client/agency relationship.

• Act as a positive, proactive, and productive member of the brand team.

⛳️ Requirements

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field.

• A minimum of 0-2 years of professional experience.

• Experience in an agency setting is preferred.

• Background in Automotive Agency, Automotive In-House Marketing, and/or Customer Service is preferred.

• Proficient in Microsoft Office.

• Highly organized, with strong attention to detail.

• Must possess critical thinking skills.

• Exceptional communication abilities, with a proven capacity to write, listen, and articulate clearly, concisely, and professionally.

• Demonstrated capability to take ownership of projects proactively.

• Ability to set priorities and objectives effectively.

• Must be adaptable in a fast-paced, constantly changing environment.

• Ability to maintain focus and constructive behavior under pressure.

• Candidates must reside within the continental U.S.

• Preference for Eastern or Central time zones.

🏝️ Benefits

• Variable opportunity.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) matching.

• Wellness benefits.

• Company benefits offerings.