Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Support a team of Account Managers by facilitating client communication, campaign reporting, and project coordination.

• Ensure comprehensive documentation of all campaign and tracking information within project management tools such as TaskRay and Salesforce.

• Aid Account Managers in addressing client inquiries and optimization requests while proactively engaging in client outreach to provide updates on properties, new promotions, leasing insights, focus on floorplans, and new marketing materials.

• Assist Account Managers by taking detailed notes during client calls and converting them into actionable tasks for internal teams in TaskRay.

• Maintain up-to-date records for PMC, properties, and contacts in Salesforce, ensuring overall management and upkeep.

• Help prepare monthly reporting notes for clients, ensuring data accuracy and emphasizing key insights.

• Download performance reports and review individual PDFs to confirm data accuracy and that metrics meet established benchmarks.

• Submit and oversee internal troubleshooting tasks, address service mapping issues, and conduct service tracking audits.

• Assist in crafting ad copy, performing search query analyses, and managing keyword updates.

• Implement account-wide changes for repetitive, manual tasks that affect the entire portfolio.

• Collaborate selflessly with other departments to deliver timely responses to all clients and internal team members.

• Actively engage in departmental meetings and brainstorming sessions, providing insights and solutions to improve operational efficiencies.

• Keep abreast of trends, best practices, and algorithm changes within the multifamily and digital marketing sectors.

⛳️ Requirements

• A minimum of 2 years of experience in paid media, digital marketing, or a related field.

• Proficiency in paid media platforms, including Google Ads, Facebook Ads, and LinkedIn Ads.

• Strong analytical abilities to derive actionable insights from data.

• Excellent communication and collaboration skills.

• Detail-oriented and exceptionally organized.

• Self-driven and enthusiastic about learning in a fast-paced environment.

• Google Ads and Facebook Blueprint certifications are advantageous.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have a proven track record in scaling BPOs.

• Opportunities for career growth and development.