Account Associate

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the main point of contact for a designated portfolio of managed services clients.

• Serve as the intermediary between clients and internal teams.

• Establish and nurture long-lasting customer relationships through consistent communication and proactive engagement.

• Oversee contract renewals and negotiations.

• Collaborate with technical teams to discuss solution offerings with clients.

• Prepare and deliver quotes for managed services, hardware, software, licensing, and professional services.

• Monitor customer health and pinpoint risks and opportunities for improvement.

• Coordinate internal resources to address customer issues promptly.

• Track opportunities and manage sales activities until closure.

• Identify chances to broaden services, enhance adoption, and generate additional revenue within existing accounts.

⛳️ Requirements

• Minimum of 2 years of experience in account management, customer success, inside sales, or client services.

• Experience with a Managed Services Provider is advantageous.

• Strong skills in customer service and relationship development.

• Exceptional communication and interpersonal skills.

• Strong analytical and problem-solving capabilities.

• Highly organized with keen attention to detail and time management skills.

• Customer-centric mindset with a positive, team-oriented approach.

• Proficient in Microsoft Office Suite.

• Experience with Salesforce and/or ConnectWise is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.