Account and Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assume complete commercial and operational responsibility for designated customer accounts.

• Build and maintain relationships with customer stakeholders across various organizational levels.

• Oversee the overall health, strategy, and strategic advancement of assigned accounts.

• Identify risks, growth potentials, and alignment with customer business goals.

• Serve as the primary liaison between customers and risr/ for daily support matters.

• Evaluate customer requirements and deliver suitable risr/ solutions.

• Discover cross-selling and up-selling opportunities.

• Manage contracts, renewals, and negotiations.

• Address customer issues and escalations with team members.

• Stay informed about the latest risr/ products.

• Adjust service and value delivery as customer needs evolve.

• Keep precise CRM records regarding account milestones, renewals, opportunities, and interactions.

• Retain customers and ensure contract renewals.

• Meet customer satisfaction objectives.

• Achieve revenue targets from existing customers.

• Deliver clear and accurate reports on account health.

• Advocate for customer requirements within risr/ and influence product development.

• Collaborate with sales/marketing, delivery, and development teams.

• Travel for occasional in-person customer meetings.

• Work flexible hours, including evenings, early mornings, or weekends due to teams across different time zones.

⛳️ Requirements

• Minimum of 5 years of experience as an account and relationship manager in a customer-facing capacity, preferably in a SaaS/B2B environment.

• Experience in managing contractual negotiations, reconciliations, and amendments is a plus.

• Familiarity with Digital Transformation utilizing SaaS solutions and services.

• Technical-minded and solution-focused.

• Exceptional communication and stakeholder management abilities.

• Capability to develop a comprehensive understanding of assigned clients and their changing business needs.

• Proven expertise in commercial decision-making.

• Knowledge of the UK's education and business landscape, including trends, challenges, opportunities, purchasing behaviors, and practices is advantageous.

• Ability to demonstrate a profound understanding of customer strategies and objectives.

• Collaborative approach to relationship building and sales-related activities.

• Skills in contract negotiation, execution, and renewal.

• Ability to quickly grasp risr/ products and services and translate customer challenges into value-driven solutions.

• Strong problem-solving skills and ability to think quickly under pressure.

• Capacity to devise commercial, technical, and creative solutions.

• Effective communication skills to set clear, concise, and consistent expectations.

• Skill in prioritizing tasks, establishing goals, and managing time effectively.

• Self-motivated and proactive in managing multiple customers.

• Ability to work collaboratively with sales/marketing, delivery, and development teams.

• A curious and experimental relationship with AI.

🏝️ Benefits

• Option to work from home, a co-working space, or establish an office near your residence.

• Freedom to select your equipment and training as needed.

• No corporate bureaucracy to navigate.

• Access to open-book financials.

• Comprehensive benefits package, including enhanced parental leave policies based on tenure.

• Participation in profit sharing; 25% of company profits distributed equally among employees.

• Health and Wellbeing Allowance of £1,200 per year.

• Confidential mental health support.

• Electric vehicle scheme.

• Cycle to work scheme.

• Internet expenses covered by risr/.

• Mobile phone and contract covered by risr/.

• Flexible working arrangements and autonomy.

• Freedom to establish your working routine based on your role and team.

• No defined limit on holiday allowance.