Academy Professor, French & Portuguese

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Design and conduct engaging live coaching sessions in small groups that focus on HubSpot tools and their applications.

• Facilitate several interactive coaching sessions weekly, adjusting to the needs of the cohort in real time.

• Showcase HubSpot solutions and assist customers in configuring specific items within their portals.

• Foster supportive learning environments for customer inquiries, use cases, and peer interactions.

• Create concise educational videos, workbooks, guides, and supplementary materials.

• Collaborate with Instructional Designers and content creators for both live and on-demand formats.

• Develop coaching and content experiences aimed at enhancing product adoption, activation, and continual usage.

• Monitor the influence of sessions on customer activation, feature adoption, and product usage.

• Work alongside Academy, Product, Creative, and Marketing teams on launches and strategic projects.

• Provide organized customer feedback to Product and leadership teams.

• Maintain precise session and attendance records utilizing Bevy and HubSpot.

• Employ Asana, AirTable, and Google Suite for planning, content creation, and metrics analysis.

• Observe registration and attendance trends.

• Refine content and facilitation techniques based on NPS, CSAT, feedback, attendance, and usage metrics.

• Test new session formats and share insights with the wider team.

⛳️ Requirements

• Proficiency in French and Portuguese.

• Proven experience in leading live training sessions, workshops, or group discussions, whether virtually or in person.

• Experience in teaching, demonstrating, and troubleshooting spontaneously.

• Outstanding facilitation and communication abilities.

• Strong product understanding and the capacity to learn new features and relate them to customer use cases across Marketing, Sales, and Service workflows.

• Ability to effectively communicate and collaborate with customers and cross-functional teams.

• Capability to engage customers through scalable, repeatable group-coaching experiences.

• Customer empathy and the ability to support clients at various stages of their journey.

• Flexibility to adapt to changing priorities and contribute to enhancements.

• Competence in creating well-organized written content for workbooks, guides, and supporting documents.

• Ability to independently explore and propose innovative coaching and content creation strategies.

• Experience with HubSpot, particularly across multiple Hubs, is preferred.

• Experience in facilitating sessions for global customer audiences across different time zones is preferred.

• Familiarity with event platforms or scaled programs/live onboarding is preferred.

• Experience in producing short-form video content or educational materials is preferred.

🏝️ Benefits

• Cash compensation may include annual bonus targets for qualifying roles.

• Certain roles may be eligible for participation in equity plans and receive restricted stock units (RSUs).

• HubSpot benefits and perks offered.

• Flexible work arrangements available.

• Opportunities for in-person team and company events.

• Accommodation support provided for travel limitations or other reasons.