Academic and Finance Counselor, Level I

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable resource, clarifying University policies, Financial Aid guidelines, and Title IV regulations.

• Offer tailored, student-focused assistance.

• Oversee a student caseload through proactive communication.

• Manage student Accounts Receivable, which includes document collection, student payments, and financial aid.

• Supervise and facilitate the collection and submission of vouchers.

• Direct students to relevant departments and campus resources.

• Navigate various systems and reports to assist students effectively.

• Engage with students via phone, email, video, and chat.

• Address escalated student issues and find solutions to challenges.

• Implement outreach and communication strategies to enhance engagement and student success.

• Track academic progress, identify at-risk demographics, and support successful program completion.

• Utilize coaching methods to foster relationships and motivate students towards graduation.

• Provide suggestions and resources to enhance student satisfaction, retention, and achievement.

• Collaborate with various departments to ensure a cohesive student experience.

• Share updates from the University and contribute to departmental initiatives and special projects.

• Maintain dependable and consistent attendance.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree is preferred.

• A minimum of three (3) years of relevant experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service is required.

• Experience in a fast-paced, student- or customer-oriented environment is preferred.

• Background in academic advising and course enrollment within a college or university setting is preferred.

• Experience in supporting online students is preferred.

• Knowledge of Financial Aid or Title IX regulations is preferred.

• Experience in interpreting and ensuring compliance with federal regulations and guidelines is preferred.

• Familiarity with higher education and technology-driven environments is preferred.

• A solid understanding of academic and business practices in an online learning context.

• Knowledge of University policies and procedures.

• Strong customer service orientation.

• Excellent communication and active listening abilities.

• Proficient in de-escalating and resolving student concerns.

• Capability to work independently with minimal supervision.

• Creative and logical approach to problem-solving.

• Comfort with word processing tools, databases, internet navigation, SMS, live chat, and email systems.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint).

• Strong communication and public speaking skills.

• Ability to prioritize tasks in a fast-paced, dynamic work environment.

• Must be eligible to access the National Student Loan Data System (NSLDS).

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 403(b) retirement plan with matching contributions.

• Paid holidays.

• Paid time off (PTO).

• Free education benefits.

• Opportunities for professional development and growth.

• Option to work from home.