Academic and Finance Counselor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Articulate University policies, Financial Aid guidelines, and Title IV regulations to students

• Deliver personalized, student-focused academic and financial assistance

• Oversee a student caseload utilizing proactive communication and sound judgment

• Manage student Accounts Receivable, encompassing document collection, student payments, and financial aid

• Supervise and facilitate the collection and submission of vouchers for processing

• Direct students to relevant departments and campus resources

• Navigate various systems and reports to ensure seamless student support

• Interact with students via phone, email, video, and chat

• Address escalated student issues and devise effective solutions

• Implement outreach and communication strategies to enhance engagement and promote student success

• Track academic progress, identify at-risk groups, and support successful program completion

• Utilize coaching techniques to inspire students towards graduation

• Offer suggestions and resources to enhance student satisfaction, persistence, and achievement

• Collaborate with various departments to foster a positive student experience

• Share University updates, assist with departmental initiatives, and participate in special projects

• Maintain consistent and reliable attendance

• Execute additional duties as assigned

⛳️ Requirements

• A minimum of three (3) years of relevant experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service

• Bachelor’s degree is preferred

• Experience in a fast-paced, student- or customer-centric environment is preferred

• Background in academic advising and course enrollment in a college or university context is preferred

• Experience supporting online students is preferred

• Familiarity with Financial Aid or Title IX regulations is preferred

• Experience in interpreting and ensuring compliance with federal regulations and guidelines is preferred

• Background in higher education and technology-driven settings is preferred

• Strong understanding of academic and business practices within an online learning environment

• Knowledge of University policies and procedures

• Strong customer service orientation

• Exceptional communication and active listening abilities

• Capability to de-escalate and resolve student concerns

• Ability to work independently with minimal supervision

• Creative and logical problem-solving skills

• Proficient in using word processing tools, databases, internet navigation, SMS, live chat, and email systems

• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint

• Flexibility, dependability, and capacity to work effectively in a team setting

• Ability to prioritize tasks in a fast-paced, dynamic environment

• Must be eligible for access to the National Student Loan Data System (NSLDS)

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 403(b) with matching contributions

• Paid holidays

• Paid time off (PTO)

• Free education benefits

• Opportunities for professional growth and development

• Comprehensive well-being benefits for employees and their families

• Remote work-from-home arrangement