Academic Advisor, Consultative Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Advise families on the college readiness journey and suggest tutoring programs tailored to their needs and financial plans.

• Promptly follow up with assigned leads and current families.

• Engage leads through a high volume of calls and outbound SMS initiatives.

• Present program recommendations via Zoom or telephone.

• Initiate follow-through on programs after purchase and maintain customer relationships throughout their lifecycle.

• Deliver exceptional customer service to achieve Net Promoter Score targets and ensure the success of the program.

• Assist in sales and customer retention for partnerships with schools and communities.

• Recognize opportunities to enhance brand visibility and attract new leads.

• Address complex customer service challenges effectively.

• Follow up with families and internal stakeholders about progress updates.

• Collaborate with tutors to identify opportunities for expansion and repeat purchases.

• Develop recommendations to encourage repurchases.

• Generate purchases for siblings and referrals from parents.

• Participate in fairs, conventions, community gatherings, and school events to promote the business and acquire leads.

• Assist in regional business development efforts as necessary.

⛳️ Requirements

• Proven experience in sales.

• Exceptional written and verbal communication abilities.

• Strong attention to detail.

• Capability to thrive in a fast-paced, high-activity environment.

• Ability to conduct a high volume of daily calls and outbound SMS campaigns.

• Competence in meeting monthly sales targets and booking objectives.

• Availability from Monday to Friday, with some evenings and weekends required.

• Willingness to travel occasionally as needed.

• Participation in E-Verify and compliance with right-to-work regulations.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Paid time off benefits.

• 401(k) retirement plan.

• Employee discounts available.

• A dynamic and collaborative company culture.

• Monthly commission based on a percentage of goals achieved.

• Occasional travel required to support business development activities.