3PL Strategic Account Manager

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Manage the direct relationships with customers while overseeing, implementing, and administering third-party logistics partnerships.

• Collaborate with customers to develop and execute intricate project plans for the successful launch and management of third-party logistics initiatives.

• Work alongside McKesson, customers, and both domestic and international business partners.

• Maintain a thorough understanding of customer business challenges and demands to foster long-term relationships, enhance customer satisfaction, and drive additional sales and profits.

• Support new customer sales initiatives through RFP responses, site visits, quality audits, and capability presentations.

• Ensure the success of the overall customer value stream.

• Act as the primary point of contact and internal advocate for designated strategic accounts.

• Convert client objectives into value propositions and actionable plans.

• Promote product and service adoption and utilization.

• Implement value-based selling strategies, expand account presence, and explore new client opportunities.

• Negotiate and finalize contract renewals while driving organic growth through up-selling and cross-selling initiatives.

• Coordinate solutions for complex issues in collaboration with Engineering, Sales, Product, Finance, and Operations teams.

• Relay customer challenges and opportunities to relevant stakeholders.

• Forecast and monitor account health metrics, maintaining reports, account plans, opportunities, and activities within the CRM system.

• Create client business narratives and present them during monthly or quarterly business reviews and to internal leadership.

• Engage in or lead cross-functional projects focused on product/service innovation and operational improvements.

• Work remotely from a home office and travel up to 25% as necessary.

⛳️ Requirements

• A minimum of 4 years in distribution or client-facing account management, preferably within Third-Party Logistics, Drug Distribution, PBM, or finance sectors.

• A degree in business or a related field, or equivalent experience.

• Availability to travel up to 25%.

• Experience in Client Experience Management with medium to large strategic or complex customers.

• Proficient in contract management, administration, and pricing negotiations.

• Strong financial acumen with the capability to devise strategies that enhance revenue and EBITA.

• High aptitude for adhering to contractual processes and procedures.

• Experience working within a highly regulated environment.

• Excellent communication skills with the ability to organize thoughts and tailor responses to the audience.

• Professional demeanor and executive presence.

• Strategic problem-solving and decision-making capabilities.

• Proficient in conflict management.

• Ability to create and deliver effective presentations to executive stakeholders.

• Skilled in crafting presentation decks and presenting to both internal and external audiences.

• Proficient in MS Office Suite, including intermediate Excel skills.

• Experience with ERP systems, with a preference for SAP.

• Knowledge of pricing, contracting, and chargeback processes.

• Capability to manage multiple projects and tasks while meeting deadlines in a fast-paced environment.

• Ability to analyze reports for trends and identify gaps.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for annual bonuses may be available.

• Long-term incentive opportunities may be offered.

• Comprehensive Total Rewards benefits package.

• Commitment to equal employment opportunities.

• Reasonable accommodations provided for job search or application processes.