Zoning Report Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide both technical and administrative assistance to field and operations personnel.

• Facilitate the setup of assignments, communication, scheduling, coordination, preparation, and completion of project-related tasks.

• Report findings from projects to clients and/or management.

• Coordinate schedules and communicate with vendors, clients, and both internal and external teams.

• Create reports that outline project progress, challenges, and solutions for stakeholders.

• Monitor data using web-based project management tools.

• Receive and distribute Client Supplied Material (CSM).

• Contact municipal departments to gather project information.

• Undertake special projects assigned by the leadership team.

• Identify opportunities to enhance efficiency and technological solutions.

• Uphold the confidentiality of company information.

• Provide prompt and proactive customer service.

• Adhere to documented policies, Standard Operating Procedures, and Work Instructions.

• Keep a safe and organized work area.

• Conduct document research of materials supplied by clients.

• Submit and monitor check requests for municipal data and information.

• Track and obtain outstanding municipal data and information for zoning and SIR reports.

• Assist the RFP Team by processing or acquiring FLEX IDs for onboarding new vendors.

• Compose technical zoning reports and SIRs based on information collected by municipal researchers.

• Communicate necessary information for report completion and anticipated delays to stakeholders.

• Revise reports upon receiving additional municipal information after delivery.

• Provide zoning-related information to clients verbally or electronically.

• Lead responses to client inquiries and requests regarding zoning reports following delivery.

• Delegate follow-up instructions as needed to resolve client concerns.

• Identify and relay workflow efficiencies.

• May be required to work overtime with prior approval from a supervisor.

• Travel as required based on essential duties and responsibilities.

⛳️ Requirements

• A high school diploma or General Education Diploma (GED) is required.

• A minimum of two years of experience in an administrative role is necessary.

• Capability to read, analyze, and interpret project or technical documents, procedures, or governmental regulations.

• Proficiency in writing reports, business correspondence, and procedural manuals.

• Ability to present information and address questions from clients, colleagues, and technical field staff.

• Skill in identifying problems, gathering data, establishing facts, and drawing valid conclusions.

• Ability to interpret technical instructions and manage both abstract and concrete variables.

• Competency in using computers, word processing software, spreadsheet software, and project management software.

• Strong time management skills.

• Active listening skills.

• Critical thinking abilities.

• Problem-solving capabilities.

• Strong oral and written communication skills.

• Ability to work autonomously and collaboratively in a team setting.

• Capacity to maintain a constant state of alertness and operate safely.

• Must possess a cell phone and provide your own internet service.

• Must be able to meet the physical demands of the role.

• Ability to effectively work from a remote location.

🏝️ Benefits

• Attractive salary and benefits package.

• Fully remote work arrangement.

• Flexible working hours.

• Part-time scheduling as needed.

• Opportunity to collaborate with a global organization.

• Commitment to equal opportunity employment.