Working Student, Customer Care (all genders)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries through written communication while maintaining a professional and solution-focused demeanor.

• Manage customer service tickets in Salesforce as part of Level 1 Support.

• Provide information regarding parking sessions, payment processes, and contractual penalties.

• Gradually advance to Level 2 Support, handling appeals, vehicle ownership changes, installment payments, and data requests from public authorities.

• Evaluate parking data, consider relevant arguments, and propose equitable solutions.

• Question current processes and create your own recommendations for enhancements.

• Assist Team Lead Änne with various projects and undertake smaller project-related tasks.

• Collaborate closely with the Customer Care and Customer Success teams.

⛳️ Requirements

• You are pursuing a relevant degree and will be enrolled for at least one additional year.

• Previous experience in Customer Care is preferred, although not essential.

• Possess friendly, confident, and solution-oriented communication skills, even in high-pressure or emotionally charged situations.

• Demonstrate strong initiative and a proactive attitude towards seeking feedback.

• Proficiency in German at C2 level.

• English at B2 level is preferred.

• Reside in Germany.

• Currently enrolled at a German university.

🏝️ Benefits

• Enjoy genuine ownership, a high level of trust, and ample freedom to develop from day one.

• Receive a monthly meal allowance.

• Participate in legendary team events and Spirit Days.

• Access EGYM Wellpass or Urban Sports Club membership with nationwide access to over 1,000 sports and wellness facilities.

• Benefit from regular feedback and support for your professional growth.

• Utilize AI-powered workflows for enhanced insights, quicker solutions, and reduced repetitive tasks.