Customer Support Representative

This is a fully remote position, open to applicants in Belize.

📋 Description

• Manage incoming customer service inquiries via calls and emails from consumers and representatives of medical offices.

• Address product-related queries and general customer questions in a professional manner.

• Support customers in inquiries regarding the purchase of women's health products.

• Exhibit empathy, patience, and professionalism, especially when dealing with sensitive or personal matters.

• Deliver clear and precise information while adhering to established guidelines, escalating inquiries when necessary.

• Uphold a professional and respectful attitude in every customer interaction.

• Safeguard customer privacy and manage information with confidentiality.

• Ensure consistent attendance, punctuality, and availability as per the assigned schedule.

⛳️ Requirements

• Proficient spoken and written English communication skills.

• Clear speech and the ability to communicate confidently over the phone.

• Exceptional customer service abilities and active listening skills.

• An inherently empathetic, patient, and professional demeanor when interacting with customers.

• Strong written communication skills, including grammar, spelling, and attention to detail.

• Capability to work independently and take ownership of a dedicated customer support account.

• High reliability, punctuality, and a commitment to consistent attendance.

• Prior experience in inbound customer service, call center support, or email support is preferred.

• Experience in assisting customers with healthcare products or handling sensitive inquiries is advantageous.

• Windows 11 PC (Mac systems are not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• A webcam and wired USB headset are essential.

• i5 processor or higher is required.

• Fibre internet with a wired connection (Ethernet cable) is mandatory.

• A backup power solution is necessary.

• Familiarity with Microsoft Teams / Office 365 is required.

• All resumes must be submitted in English.

🏝️ Benefits

• Weekly payment in arrears.

• Fully remote position from Belize.