Customer Care Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a primary point of contact for individuals undergoing ADHD or Autism assessments.

• Be the initial contact for patients inquiring about assessments for ADHD and Autism.

• Conduct preliminary screening calls.

• Assist patients throughout the appointment booking process.

• Organize and oversee appointment schedules.

• Collaborate with clinicians and patients to coordinate availability.

• Keep precise records and documentation.

• Track the progress of the assessment pathway.

• Recognize and escalate any risks, delays, or issues as necessary.

• Aid in maintaining quality, compliance, and reporting standards through effective data management.

⛳️ Requirements

• Strong organizational abilities with the capacity to handle multiple priorities in a dynamic environment.

• Exceptional communication and stakeholder management skills.

• Keen attention to detail.

• Background in a customer service-oriented setting.

🏝️ Benefits

• Company-funded employer pension contributions.

• Life assurance.

• Healthcare benefits.

• 25 days of annual leave in addition to Bank Holidays.

• Increased holiday entitlement based on length of service.

• Optional private medical insurance.

• Critical illness cover.

• Dental insurance.

• Healthcare cash plan.

• Holiday buy and sell scheme.

• Gym membership scheme.

• Car scheme.

• Bike scheme.

• Technology voucher scheme.

• Season ticket travel loans.

• 24/7 wellbeing support for you and your immediate family.

• Employee Assistance Programme.

• Digital wellbeing app and wellness resources.

• Discounts on neurodevelopmental assessments for you and your family.

• Savings on shopping, travel, entertainment, dining, lifestyle, and more.

• Fully funded professional qualifications through apprenticeship programs.

• Mentoring and coaching opportunities.

• Leadership development programs.

• Access to online learning and development resources.

• Opportunities for career advancement across the global organization.

• Long Service awards.

• Recognition for exceptional performance and peer-to-peer appreciation.

• Two paid volunteering days each year.

• Flexible working arrangements and reasonable adjustments whenever feasible.