Customer Support Representative

This is a fully remote position, open to applicants in Belize.

📋 Description

• Manage incoming customer service calls and emails from consumers as well as medical office representatives.

• Provide professional responses to inquiries related to products and general customer questions.

• Assist customers with inquiries about purchasing women's health products.

• Communicate with empathy, patience, and professionalism when dealing with sensitive or personal questions.

• Deliver clear and accurate information in line with established guidelines and escalate queries when needed.

• Maintain a professional and respectful demeanor in every customer interaction.

• Safeguard customer privacy and manage information confidentially.

• Ensure consistent attendance, punctuality, and availability throughout the designated schedule.

• Successfully complete each phase of the hiring process, which includes resume evaluation, a pre-screen questionnaire, a one-way video interview, a pre-screen interview, and live interviews.

⛳️ Requirements

• Strong verbal and written communication skills in English.

• Clear, understandable speech with the ability to communicate confidently via phone.

• Exceptional customer service and active listening abilities.

• An inherently empathetic, patient, and professional demeanor when interacting with customers.

• Strong writing skills, including grammar, spelling, and attention to detail.

• Capacity to work independently and take ownership of a dedicated customer support account.

• High reliability, punctuality, and a commitment to consistent attendance.

• Prior experience in inbound customer service, call center support, or email support is preferred.

• Experience in assisting customers with healthcare products or managing sensitive inquiries is a plus.

• Windows 11 PC; Mac systems are not supported.

• 16 GB RAM required.

• Dual monitors are necessary.

• A webcam and wired USB headset are mandatory.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• A backup power solution is needed.

• Proficiency in Microsoft Teams / Office 365 is required.

• Resume must be submitted in English.

• Availability is required Monday–Friday, from 8:00 AM to 5:00 PM EST.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position available from Belize.