Customer Support Representative

This is a fully remote position, open to applicants in Belize.

📋 Description

• Manage incoming customer service calls and emails from consumers and representatives of medical offices.

• Professionally address product-related inquiries and general customer questions.

• Assist customers with queries regarding the purchase of women's health products.

• Communicate with empathy, patience, and professionalism, especially when dealing with sensitive or personal issues.

• Provide accurate and clear information in accordance with established guidelines and escalate inquiries when necessary.

• Maintain a professional and respectful demeanor in every customer interaction.

• Safeguard customer privacy and handle information with confidentiality.

• Uphold consistent attendance, punctuality, and availability in line with the assigned schedule.

⛳️ Requirements

• Proficient spoken and written English communication skills.

• Clear and easily understood speech, with the ability to communicate confidently via phone.

• Exceptional customer service and active listening abilities.

• An inherently empathetic, patient, and professional demeanor in customer interactions.

• Strong written communication skills, including grammar, spelling, and attention to detail.

• Capability to work independently and take ownership of a dedicated customer support account.

• Excellent reliability, punctuality, and commitment to consistent attendance.

• Previous experience in inbound customer service, call center support, or email support is preferred.

• Experience in assisting customers with healthcare products or managing sensitive inquiries is a plus.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Microsoft Teams / Office 365.

• All resumes must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.