Working Student, Account Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver operational assistance during the onboarding and offboarding process for customers.

• Ensure accurate entry of customer data and system configurations.

• Address initial customer inquiries effectively.

• Act as the primary contact for customer requests and resolve issues autonomously.

• Collaborate with Domain Experts, Engineering, and Business teams to coordinate solutions.

• Recognize trends and assist in the optimization and automation of internal processes.

• Manage the interface between customers and internal teams.

• Carefully document requirements and follow up on outstanding tickets.

• Aid the Account Management team with administrative duties, CRM data upkeep, and preparation of customer materials.

⛳️ Requirements

• You are a current student, preferably in the early phases of your studies.

• A proactive mindset is essential.

• A thorough, organized, and detail-oriented approach to work is required.

• Technical affinity with the ability to swiftly grasp digital platforms.

• Initial experience with CRM systems, such as HubSpot, is advantageous.

• Strong communication skills and a collaborative team-oriented attitude are necessary.

• Fluent in German, both written and spoken.

• Proficient in English for internal communications.

• Ideally, previous internship or working student experience in customer-facing roles.

• Availability for approximately 15–20 hours per week.

🏝️ Benefits

• Clear opportunities for professional development.

• Annual budget for professional growth.

• Options for remote work, from our Berlin office, or a hybrid model.

• Flexible working hours.

• A work culture that values focus time and enhances personal productivity.

• Provision of a MacBook and other necessary equipment.

• Membership in Urban Sports Club.

• Deutschlandticket.

• Company pension scheme.

• Team offsites.

• Regular team-building events.

• Honest and transparent communication on an equal level.

• A diverse and inclusive workplace.