Senior Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the commercial relationship for a portfolio of established Mid-Market and Enterprise accounts.

• Lead negotiations for renewals and opportunities for expansion.

• Cultivate customer relationships through various channels including email, phone, video calls, and face-to-face meetings.

• Analyze customer organizations and formulate account engagement strategies.

• Collaborate with Customer Success Managers on adoption, pricing, renewals, and growth initiatives.

• Negotiate contract conditions and pricing structures.

• Address subscription and upgrade inquiries promptly.

• Present the value of expansion to stakeholders and executives.

• Conduct discovery sessions and online demonstrations of the platform.

• Develop playbooks, email templates, and meeting structures.

• Utilize customer health and product data to pinpoint growth opportunities and potential risks.

• Formulate strategies to enhance engagement, growth, and customer advocacy.

• Perform market research to assess consumer needs and competitor actions.

• Generate pipeline through prospecting and outbound efforts.

• Report and maintain monthly and quarterly sales forecasts.

• Keep Salesforce account details updated while closing renewals and expansions.

• Monitor license usage in relation to contractual agreements and identify upsell possibilities.

• Work closely with Product and Development, Marketing, Sales, and Customer Success teams.

• Share customer insights with internal teams and senior leadership.

• Occasionally travel for Loopio events or in-person customer meetings.

⛳️ Requirements

• Over 3 years of experience in a Strategic Account Executive, Account Manager, or similar position, ideally in B2B SaaS.

• Proven experience in growing and nurturing relationships with named accounts, including Global Banks and Fortune 500 companies worldwide.

• Demonstrated success in developing sales opportunities and managing intricate deal cycles.

• Experience integrating into key accounts to drive business outcomes that support account growth.

• Ability to establish relationships with senior leaders and C-level executives.

• Proficient in building cross-functional relationships and collaborating effectively within a team.

• Strong analytical skills with the capability to extract insights from data and reporting.

• Highly organized and detail-oriented.

• Excellent communication and presentation skills.

• Strategic thinker with an understanding of organizational objectives.

• Familiarity with a dynamic sales technology stack.

• Must reside in the Greater Toronto Area.

• Must have legal authorization to work in Canada without employer sponsorship.

🏝️ Benefits

• Equity.

• Commission.

• Professional mastery allowance for learning support.

• Structured sales onboarding program.

• Health and wellness benefits starting from day one.

• MacBook laptop provided.

• Monthly phone and internet subsidy.

• Work-from-home budget available.

• Flexible co-working locations in Ontario and British Columbia.

• Supportive remote-first culture.

• Townhalls, AMA sessions, and quarterly celebrations.

• Employee Resource Groups.

• Continuous feedback and regular one-on-one meetings.

• Opportunity to work remotely.