Account Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Assist senior account managers by ensuring consistent communication with clients and addressing inquiries in a timely manner.

• Cultivate professional relationships with client contacts to build trust and guarantee satisfaction.

• Aid in organizing meetings and business reviews to assess progress toward client objectives and KPIs.

• Support the monitoring of account performance in relation to Service Level Agreements (SLAs).

• Generate and revise reports on client metrics, usage trends, and levels of satisfaction.

• Report delivery issues and risks to senior team members for prompt resolution.

• Utilize CRM tools and analytics to monitor account health, engagement trends, and user adoption.

• Recognize potential enhancements, upsell, and cross-sell opportunities.

• Offer actionable insights to internal teams derived from client feedback and data analysis.

• Collaborate with Sales, Service Desk, Renewals, and Marketing teams to facilitate account operations and manage client requests.

• Engage in internal meetings to remain updated on product developments and share customer insights.

• Develop a thorough understanding of JLLT products and services and their ROI implications for clients.

• Stay abreast of industry trends and customer success methodologies.

• Shadow senior team members during Strategic Business Reviews to learn best practices in enterprise account management.

⛳️ Requirements

• 0–2 years of experience in customer success, account management, client services, or a related field (internship experience is acceptable).

• Exceptional verbal and written communication skills.

• Strong organizational and time-management skills to effectively handle multiple tasks across various accounts.

• Team-oriented mindset with a strong desire to learn and contribute.

• Proficient in MS Office (Excel, PowerPoint, Word).

• Analytical thinker who is comfortable working with metrics and reports.

• Bachelor’s degree preferred in business, marketing, communications, or a related discipline.

• Familiarity with CRM systems or SaaS platforms.

• Basic knowledge of customer success principles, client engagement, and service delivery metrics.

• Interest in technology solutions related to real estate and facilities management.

• Must have authorization to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with matching company contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Remote work arrangement.