Workforce Planning Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee production in alignment with quantitative objectives to achieve and continually enhance operational KPIs.

• Consistently assess actual performance against established targets.

• Proactively modify workforce plans as necessary.

• Develop staffing schedules that are needs-based and efficient.

• Methodically document significant events and incidents impacting forecasts and KPIs.

• Perform root cause analyses to identify underlying issues.

• Collaborate closely with Production Management and Workforce Management to ensure operational excellence.

⛳️ Requirements

• Strong numerical skills, exceptional analytical abilities, and a keen awareness of cost considerations.

• Several years of experience in a service center or call center environment is beneficial.

• High level of independence, reliability, and a strong sense of responsibility.

• Flexibility in working hours to accommodate operational demands.

• Proficiency in Microsoft Office, especially Excel.

• Permanent residency in Germany is essential; remote work from abroad is not permitted.

• Submission of complete application documents, salary expectations, and earliest available start date.

🏝️ Benefits

• 100% remote work opportunity from anywhere in Germany on a permanent, location-independent basis.

• State-of-the-art hardware package (laptop, headset, and accessories) delivered directly to your residence.

• Predictable working hours from Monday to Friday with no shift work or commuting required.

• Permanent employment contract in a secure and expanding B2B environment.

• Structured and compensated onboarding and training process.

• Regular virtual interactions and a respectful, collaborative work atmosphere.