Workforce Optimization Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate existing workforce and recruitment workflows and tools to pinpoint areas for enhancement.

• Create, document, and implement scalable processes aimed at improving user experience and operational efficiency.

• Ensure adherence to policies, legal and regulatory standards, as well as industry best practices.

• Collaborate across departments such as HR, IT, and others to refine systems and tools.

• Oversee and report on projects related to recruitment and workforce, including system implementations, process automation, and enhancements in reporting.

• Propel continuous improvement initiatives by leveraging data insights and feedback from stakeholders.

• Track workforce metrics and KPIs to discover trends, gaps, and opportunities for enhancement.

• Partner with HRIS and IT teams to optimize applicant tracking, core HR, onboarding, and other related systems.

• Assist with system migrations, integrations, and user training.

• Act as a key resource for recruiters, hiring managers, and HR teams in implementing processes and troubleshooting issues.

• Offer training and documentation to ensure alignment with updated policies and systems.

⛳️ Requirements

• Bachelor's degree in Business Administration, Economics, or a related field; an additional 5 years of experience may substitute for a degree.

• High school diploma/GED is mandatory.

• 2+ years of experience in recruitment operations, HR project management, or process improvement.

• Advanced proficiency in Microsoft products such as PowerPoint, Word, and Visio.

• Intermediate skills in Excel, including the ability to build and analyze pivot tables and utilize VLOOKUP functions for data management and reporting.

• Capable of managing multiple projects concurrently in a dynamic environment.

• Strong knowledge of workforce technology, including applicant tracking systems (ATS), HR technology, or labor/productivity systems.

• Exceptional organizational, communication, and stakeholder management abilities.

• Experience in healthcare recruiting or workforce management settings.

• Familiarity with ATS, CRM, workforce planning, or HR systems.

• Proven experience in supporting large-scale change initiatives or system rollouts.

• Understanding of recruiting metrics, workforce analytics, and reporting.

• Comfortable leading virtual live training sessions, creating clear user guides, and providing end-user support during new process or system implementations.

• Project management certification or formal training (e.g., PMP, Agile, Lean, Six Sigma) is an advantage.

🏝️ Benefits

• Medical, dental, vision, disability, AD&D, and life insurance.

• Paid time off (vacation & sick leave).

• Discretionary 401k match.

• 10 paid holidays annually.

• Health savings accounts, healthcare & dependent flexible spending accounts.

• Optional benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, auto & home insurance.

• Paid sick leave and additional leave benefits are provided in accordance with applicable federal, state, and local laws.