Program Manager, Client Services – Clinical Trial Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee client contracts and statements of work.

• Facilitate and host internal and client kick-off meetings.

• Collect, document, and relay business requirements and modifications to clients, sponsors, internal teams, and stakeholders.

• Manage client program budgets utilizing advanced Microsoft Excel, tracking formulas, prefund accounts, and invoices.

• Inform stakeholders of pricing adjustments and develop and implement change orders.

• Act as the primary business relationship manager for clients, vendors, and pharmacies.

• Conduct regular meetings to provide program status updates, troubleshoot issues, and offer solutions and support.

• Evaluate and track program key performance indicators and business rules.

• Assist clients with organization-specific requirements and procedures.

• Coordinate and manage relationships with third-party service vendors.

• Foster relationships with internal teams and guide internal project stakeholders.

• Supervise program implementation using comprehensive checklists.

• Function as an internal and external subject matter expert.

• Complete necessary training and adhere to standard operating procedures (SOPs).

• Undertake miscellaneous assigned tasks and projects.

⛳️ Requirements

• Bachelor’s degree with a focus in Business, Accounting, Marketing, healthcare, or the pharmaceutical field.

• 3–4 years of experience in project or program management.

• Skills in budget management and/or financial accounting.

• Proficient in Microsoft Excel, including advanced formulas, functions, and budgeting analysis.

• High proficiency in Microsoft Office applications, such as SharePoint, PowerPoint, Word, and OneNote.

• Willingness to travel locally and out of town, up to 10%.

• Capable of talking or hearing, sitting for extended periods, typing, handling or feeling, and reaching with hands and arms.

• Typing speed of at least 35 words per minute with 97% accuracy is preferred.

• Successful completion of a background check and, depending on the role, a drug screening.

• Experience in the clinical trials industry is preferred.

• Legal contracting experience is preferred.

• Graduate degree and/or additional certifications, such as PMP, are preferred.

• Extensive experience with Valeris systems and services is preferred.

• Familiarity with MicroStrategy, client interactions, Conga, Salesforce, and Sherlock is encouraged for internal applicants.

🏝️ Benefits

• Medical, dental, and vision insurance options, including HSA- and FSA-eligible plans, with Valeris contributing towards premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching for Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-sponsored Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays in addition to two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace and mission-driven culture.

• Background check and, depending on the position, drug screening.