Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for the Contracting Officer Representative (COR) and Government Technical Supervisor.

• Provide strategic oversight of contract operations and ensure adherence to the Statement of Work.

• Lead geographically dispersed or multi-department medical staffing and administrative teams.

• Ensure operational coverage during nights, weekends, and holidays.

• Coordinate with subcontractors.

• Supervise and mentor site Leads and onsite contractor teams.

• Collaborate with Payroll, Accounting, HR, and Recruiting; review and approve timecards, assess invoices, and conduct candidate interviews.

• Travel for transition and kickoff meetings, customer visits, and employee engagements as necessary.

• Ensure contract staff meet performance and service delivery expectations.

• Oversee staffing plans on a weekly, monthly, and quarterly basis.

• Manage real-time staffing adjustments for absences, tardiness, and emergency coverage.

• Ensure proper approval processes for leave and holiday staffing.

• Monitor staff coverage and adherence to shift schedules.

• Provide trained backup personnel to ensure uninterrupted operations.

• Deliver required Statement of Work reporting accurately and punctually.

• Maintain consistent communication with the COR and Government supervisors.

• Drive process improvements and enhance operational efficiency.

• Establish and uphold quality control processes.

• Monitor service delivery metrics and patient support outcomes.

• Identify operational risks and implement strategies for mitigation.

• Ensure compliance with federal regulations, HIPAA, and NIH policies.

• Coordinate performance feedback with the COR and Government supervisors.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or Public Health (preferred).

• Minimum of 4 years of experience in medical program contracting management.

• Experience managing federal contracts, preferably with the Department of Defense/Department of War or similar agencies.

• Proven experience overseeing multiple contracts of varying sizes in a healthcare and clinical support setting.

• Demonstrated experience managing 24/7 operations.

• Experience with credentialing requirements.

• Familiarity with Exempt and Non-exempt (SCA) staffing and benefits.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account associated with a high deductible medical plan.

• Retirement 401(k) plan with employer matching.

• Open leave policy and paid holidays.

• Tuition reimbursement opportunities.

• Transportation expense account.

• Employee assistance program.