Onboarding Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare systems, ambulatory providers, HIEs, governmental bodies, and other clients with the onboarding process for eHealth Exchange.

• Oversee the onboarding process from the first inquiry and application through the testing phase and into production activation.

• Prepare reports on implementation status and proactively address any gaps or issues that arise.

• Provide education to applicants regarding the eHealth Exchange, including testing requirements and relevant use cases.

• Motivate existing customers to embrace new services and use cases offered by eHealth Exchange.

• Conduct discussions with federal agencies concerning outreach and onboarding initiatives.

• Direct applicants and participants towards technical standards, directory files, specifications, testing resources, and policy guidance.

• Create and manage technical onboarding plans that include prerequisites, testing, technical validation, and activation processes.

• Maintain comprehensive records of customers, contacts, and services deployed.

• Draft annual contracts and provide invoicing information to the Accounting department.

• Revise contracts to incorporate invoicing and payment details.

• Manage legal agreements and facilitate any requested modifications.

• Collaborate with cross-functional teams and nurture relationships across various business units.

• Generate requirements documents outlining workflow, data, functional, and operational needs.

• Anticipate customer requirements and coordinate the resolution of operational challenges.

• Implement enhancements and continuously improve processes.

• Host the Monthly All Participant Call, preparing relevant agendas and securing qualified presenters.

• Respond to emails directed to Administrator@ehealthexchange, coordinating introductory calls, triaging issues, and addressing questions within required timelines.

• Ensure coverage during periods of absence.

• Conduct applicant testing and submit messages in validation and production settings.

• Collaborate with certificate sponsors.

• Assist with additional assigned projects.

⛳️ Requirements

• Bachelor’s degree or comparable experience.

• Over 5 years of professional experience in a client-centric role with increasing levels of responsibility.

• At least 3 years of program/project management experience, ideally in health IT or HIE.

• Consulting experience is preferred.

• Experience with Business Associate Agreement contracting is preferred.

• Familiarity with InterSystems HealthShare and IRIS for Health is preferred.

• Operational knowledge of health IT interoperability transactions is preferred, especially regarding workflow, technology, and business process intersections.

• Proven technical proficiency and the ability to convey technical details to non-technical audiences.

• Skills in consulting and customer-facing implementation.

• Strong project management and process improvement capabilities.

• Capacity to multitask, adhere to deadlines, and deliver outcomes by target dates.

• Excellent problem-solving and critical-thinking abilities.

• Capability to engage with senior-level customer management, typically at the Director/CIO level.

• Outstanding interpersonal, influencing, negotiation, and leadership skills.

• Proficiency in Microsoft Office Suite.

• Exceptional attention to detail and communication capabilities.

• Ability to work on a computer for prolonged periods.

• Capability to either stand or sit for extended periods.

• Ability to lift 15 to 20 lbs occasionally.

• Currently authorized to work full-time in the United States without the need for current or future employer sponsorship.

🏝️ Benefits

• Limited overnight travel, generally not exceeding 5 trips per year.

• Full-time employment.

• Exempt status.