Workforce Optimization Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for schedule adjustments related to time-off, absenteeism, onboarding requirements, training, and real-time operational changes to achieve operational goals and minimize the costs associated with schedule modifications.

• Assist in managing campaigns, which includes tracking progress/output and segmenting campaigns effectively.

• Engage in the creation of schedules to align with business plans, productivity, and operational targets.

• Oversee real-time activities of associates and deliver intraday reports to leadership.

• Aid in the collection of historical data and create visual tools to assist leadership in recognizing trends and patterns.

• Support the onboarding, training, engagement, audits, and technology-related issues of associates as directed.

• Carry out other responsibilities assigned by the manager.

• Achieve performance standards established by the manager.

• Adhere to the Outcomes Telecommuter Policy, Attendance Policy, and other relevant policies and procedures.

⛳️ Requirements

• A work ethic that prioritizes urgency, with a focus on timeliness, accuracy, and accountability.

• Demonstrate persistence and follow-up to ensure all details are thoroughly addressed.

• Exceptional organizational skills.

• Ability to multitask and manage competing priorities effectively.

• Strong skills in problem-solving.

• Proficiency in basic math concepts and principles.

• Excellent written and verbal communication skills; capable of collaborating with all levels within the business unit.

• Competent in computer/technology; able to troubleshoot technology-related issues.

• Proficient in Microsoft Office Suite, particularly Excel.

• At least 2 years of experience in call center operations or large-scale scheduling operations.

• An associate degree or equivalent work experience.

• Preferred but not required: Advanced Excel skills.

• Preferred but not required: Familiarity with workforce scheduling technology.

• Preferred but not required: Experience in "back office" administrative tasks.

• Regularly required to sit in a stationary position at a desk.

• Occasionally required to stand, walk, stoop, kneel, squat, and climb stairs.

• Occasionally involves twisting the body.

• Occasionally requires reaching by extending hands and arms in various directions.

• Occasionally entails lifting, pulling, or pushing.

🏝️ Benefits

• Medical, Dental, and Vision Plans.

• Voluntary Benefits.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Fertility and Family Planning Benefits.

• Paid Parental Leave.

• Adoption Assistance Program.

• Employee Resource Groups.

• Flexible Paid Time Off (PTO) for Exempt Associates and up to 15 PTO days in the first year for non-exempt associates.

• 11 Paid Holidays.

• Corporate Wellness Program.

• 401k Employer Match and Roth Option Available – immediate eligibility.