Support Services Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the primary point of contact for residents, prospective residents, vendors, property teams, and internal departments.

• Assist residents, consumers, and vendors via telephone, email, and online communications.

• Deliver prompt, professional, solutions-oriented service.

• Manage service inquiries, account questions, scheduling, and general needs.

• Communicate clearly and transparently, referring complex issues to the appropriate departments.

• Coordinate and monitor service requests from initiation to completion.

• Schedule appointments and keep residents and property teams informed.

• Collaborate with internal departments and service providers to ensure timely follow-up.

• Maintain a record of service history and outstanding requests.

• Support business processes that improve service delivery and resident satisfaction.

• Keep accurate records for residents, vendors, and services.

• Perform data entry, records management, and administrative support tasks.

• Report and maintain records related to support activities.

• Adhere to company policies, practices, and data privacy standards.

• Work alongside property management teams and internal departments.

• Engage in team meetings, training sessions, and professional development activities.

• Identify opportunities for process improvement and service quality enhancement.

• Contribute to building a collaborative service culture.

• Provide an exceptional resident and client experience, maintaining accurate records, proactive troubleshooting, productivity, quality, and service objectives.

⛳️ Requirements

• GED or high school diploma or equivalent.

• At least one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.

• Exceptional written and verbal communication skills.

• Strong organizational and time management abilities.

• Excellent organizational and multitasking capabilities.

• Keen attention to detail with a commitment to accuracy.

• Familiarity with Microsoft Office Suite, Google Workspace, and web-based business applications.

• A reliable high-speed internet connection and a designated workspace.

• Self-motivated and capable of connecting with a remote team.

• Preferred: Associate's degree or Bachelor's degree.

• Preferred: Experience in property management, multi-family housing, resident services, hospitality, customer assistance, or similar fields.

• Preferred: Experience with CRM, ticketing, property management, or customer service software.

• Preferred: Experience collaborating with remote or distributed teams.

• Preferred: Strong dispute resolution and problem-solving abilities.

🏝️ Benefits

• Home office environment with flexible working options.

• Medical, Dental, and Vision Insurance.

• 401(k) retirement plan with business match.

• Vacation and time-off benefits.

• Employee Assistance Program (EAP).

• Reimbursement for professional development.

• Opportunities for training and career advancement.

• Health and wellness services for staff.

• A collaborative and inclusive work atmosphere.