Workforce Capability Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of workforce-capability programs from the stages of discovery and prioritization through design, implementation, sustainment, and review.

• Assess performance and readiness requirements by utilizing business strategy, performance metrics, quality trends, and insights from stakeholders.

• Convert insights into well-defined problem statements, measurable outcomes, and learning strategies.

• Collaborate with Product, Quality Intelligence, Content Strategy, Learning & Development, and Operations partners to align on priorities, scope, roles, decisions, timelines, dependencies, and delivery expectations.

• Relay progress, risks, outcomes, and recommendations to frontline partners and senior leadership.

• Offer consultative support to leaders, questioning requests when alternative modalities better meet the performance requirements.

• Construct a comprehensive Enablement architecture that integrates learning, guided practice, coaching, performance support, knowledge sharing, communications, workflows, and reinforcement.

• Revamp ineffective systems.

• Create manager-enablement systems that empower leaders to reinforce expectations, coach effectively, and sustain performance.

• Equip the CXO Enablement team with frameworks, tools, and practices for scalable, system-level Workforce Capability architecture.

⛳️ Requirements

• A minimum of 5 years of relevant experience in Enablement, Learning & Development, program management, performance consulting, or a comparable combination of experience.

• Proven experience in developing system-level Enablement programming through discovery, design, delivery, implementation, sustainment, and measurement.

• Proficient in using both quantitative and qualitative data to identify performance needs and assess the impact of Enablement.

• Skilled in designing scalable solutions for frontline customer-facing and leadership audiences.

• Exceptional stakeholder management, facilitation, written communication, and executive-level storytelling skills.

• Operational knowledge of adult learning-based capability design, behavior change, coaching, change management, and performance-support principles.

• Familiarity with learning, content, analytics, collaboration, and AI-enabled tools, including Docebo, Jira, Highspot, Google Workspace, and Replit.

• Must be located in the United States, with limited exceptions.

🏝️ Benefits

• Equity awards based on experience, performance, and location.

• Flexibility to work remotely from a location of the employee’s choosing.

• Eligibility to work from any of the 50 United States, with limited exceptions.

• Disability or special-needs accommodations available.

• Commitment to equal employment opportunities and an inclusive work environment.