Field Technician

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver technical assistance to address network performance challenges and aid in outage resolution.

• Oversee smaller projects or segments of projects while providing precise status and progress updates.

• Identify and suggest enhancements to maintenance and repair processes to senior staff and management.

• Collaborate with senior technicians to develop job aids, scopes of work, and procedural documentation.

• Complete necessary training to stay updated on systems, products, and organizational standards.

• Uphold and enhance network performance and reliability.

• Provide support for radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services.

• Undertake additional duties and projects as assigned by business management.

• Travel within the market as required.

⛳️ Requirements

• Bachelor’s Degree or a combination of education and experience considered equivalent (Required).

• Preferred areas of study include Vocational/Technical Training or a related field.

• 2-4 years of experience in Field Operations and maintenance.

• 2-4 years of experience in wireless telecommunications or other related fields.

• Basic operational knowledge of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, generators, AC-DC power systems, battery systems, and AI.

• Practical understanding of Radio Access Network (RAN) architecture, components, and operations.

• Knowledge of wireless backhaul technologies and configurations, including microwave and fiber-based solutions.

• Proven experience with, or a willingness to learn about, RAN equipment and 5G NR standards.

• Familiarity with Nokia AirScale BTS equipment, including installation, configuration, and maintenance.

• Commitment to ongoing training, certifications, and hands-on development.

• Knowledge of disaster recovery protocols and contingency plans.

• Ability to diagnose and resolve network issues spanning both hardware and software systems.

• Capacity to plan, coordinate, and execute field assignments effectively.

• Skill in providing hands-on technical assistance and field-level support.

• Strong attention to detail.

• Excellent problem-solving and troubleshooting skills.

• Proficiency in Microsoft Office Suite and similar productivity applications.

• Understanding of Internet Protocol and a willingness to utilize AI-driven tools.

• Flexibility in working hours, including day and night shifts, weekends, holidays, and on-call rotations.

• Capability to lift between 50-70 pounds and work outdoors in varying weather conditions.

• Must be at least 21 years old to operate a company-assigned vehicle.

• Must be legally authorized to work in the United States.

• Travel within the market is necessary.

• This is a DOT-regulated position.

🏝️ Benefits

• Annual stock grant.

• Employee stock purchase plan.

• 401(k) retirement plan.

• Access to free, year-round money coaches.

• Comprehensive medical, dental, and vision insurance.

• Flexible spending account options.

• Paid time off for personal and vacation days.

• Up to 12 paid holidays per year.

• Paid parental and family leave.

• Family-building benefits available.

• Back-up care support.

• Enhanced family support services.

• Childcare subsidy assistance.

• Tuition assistance for further education.

• College coaching support.

• Short- and long-term disability coverage.

• Voluntary Accidental Death & Dismemberment (AD&D) insurance.

• Voluntary accident insurance options.

• Voluntary life insurance policies.

• Voluntary disability insurance coverage.

• Voluntary long-term care insurance options.

• Discounts on mobile services and home internet.

• Pet insurance coverage.

• Commuter and transit programs.

• Opportunities for career growth and ongoing training.