Outreach and Referral Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Establish and nurture relationships with community host sites, tribal health programs, county health departments, libraries, senior centers, and various local partners.

• Oversee event logistics in collaboration with host organizations, ensuring site accessibility assessments and effective communication on the day of the event.

• Manage outreach materials and communication channels, including flyers, event calendars, social media, local media, and partner newsletters.

• Identify local healthcare providers and specialty care facilities.

• Assist participants in obtaining referrals through warm handoffs, consent, and follow-up.

• Schedule and confirm telehealth appointments for participants.

• Manage provider availability and telehealth coverage schedules.

• Operate the telehealth platform, including device setup, readiness and connectivity checks, and providing real-time technical support.

• Maintain backup workflows in areas with low coverage.

• Monitor outreach activities, event participation, and referrals from scheduling to completion, including telehealth encounters, within BEM's reporting system.

• Engage in monthly coordination calls with AASCW and participate in internal team meetings.

• Travel to mobile clinic locations across the four-county area.

⛳️ Requirements

• 1–3 years of experience as a Community Health Worker or in a similar community outreach, social services, health navigation, telehealth, or healthcare scheduling role.

• Experience in relationship-building with diverse rural, tribal, and underserved communities.

• Proficient in troubleshooting technology, including tablets, hotspots, and video platforms, in field conditions.

• A valid driver's license and current automobile insurance.

• Reliable personal vehicle.

• Willingness to travel at least 60% of the time within a multi-county rural area.

• Overnight hotel accommodations may be necessary depending on event schedules.

• Strong communication skills in meetings, over the phone, and in person.

• Excellent organizational and time management abilities.

• Attention to detail and accuracy in high-volume tasks.

• Self-motivated, adaptable, and effective with limited supervision.

• Technological proficiency, including MS Office 365, scheduling software, and spreadsheets for data management.

• Strong interpersonal skills with a diverse range of individuals.

• Results-oriented under tight deadlines, capable of working independently and collaboratively within a team.

• Must successfully pass a background check.

• Bachelor's degree or higher is an advantage.

• Bilingual (Spanish or other languages) is a plus.

• Familiarity with HIPAA and patient privacy regulations is advantageous.

🏝️ Benefits

• Competitive wages with bi-weekly pay.

• Paid training opportunities — including virtual, online, and hands-on formats.

• Medical benefits (based on FTE).

• Vacation benefits (based on FTE).

• Mileage reimbursement at the current IRS rate.

• Company-paid hotel accommodations for any required overnight stays.

• Per diem for each overnight stay.

• Travel bonus for each overnight stay.