Worker Engagement Specialist

This is a fully remote position, open to applicants in Gabon.

📋 Description

• Oversee the implementation of digital worker voice initiatives in French-speaking African countries.

• Conduct training for supplier platforms and offer technical assistance.

• Handle grievance cases by coordinating with suppliers and brands.

• Assist in investigations and remediation efforts as requested by brands.

• Create and revise onboarding materials for suppliers and workers.

• Maintain regular communication with supplier management from program initiation through ongoing status updates.

• Collaborate with the Director of Client Services, Client Services Senior Managers, Managers, and the Deployment Team to ensure successful program execution.

• Collect feedback and suggestions from clients and suppliers to enhance platform features.

• Interact with workers, suppliers, and brands to foster significant impact.

• Present digital worker engagement programs to suppliers, both virtually and on-site when feasible.

• Secure management support and provide training on platform utilization.

• Encourage worker involvement.

• Work remotely with an international team and participate in occasional evening meetings with teams in Canada and Europe.

⛳️ Requirements

• Background in social compliance or labor rights.

• Expertise in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact technology, and/or business and human rights.

• Over 5 years of experience in the global supply chain sector delivering social or labor impact projects.

• Exceptional oral and written communication skills in both English and French.

• Proven experience in customer/client service and delivery.

• Highly organized, diligent, and responsible.

• Some national travel may be necessary.

• Awareness of labor, human, and community rights issues within global supply chains.

• Knowledge and experience in community relations and corporate social responsibility initiatives.

• Proficiency in adopting new technologies and training others to utilize them.

• Self-driven, adaptable to change and uncertainty, and eager to take ownership of projects.

• Commitment to equality and safe working environments.

• Familiarity with auditing standards and international certification criteria such as BSCI, ETI, and SA8000, as well as grievance mechanisms, industry associations, and sustainability organizations like SEDEX is advantageous.

• Submission of a resume, cover letter, and proposed rates is required.

🏝️ Benefits

• Flexibility to work remotely.

• Part-time freelance or consultancy engagement.

• Opportunity to collaborate with a global team.

• Chance to make a meaningful impact on workers' rights, responsible supply chains, and safe workplaces.