WFM Support Coordinator

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Provide expertise in software and applications to assist in the implementation of solutions.

• Enhance delivered services to align with business needs and operational strategies.

• Plan, assess, report, and communicate initiatives for service improvement.

• Act as a consultant for problem-solving and resolutions.

• Suggest measures to optimize investments, enhance benefits, and reduce risks.

• Identify and assess suppliers, onboard vendors, and manage vendor governance.

• Collaborate with management on requisitions, purchase orders, invoices, and payment processes.

• Provide design materials and configure software components in compliance with security policies and governance.

• Ensure compliance with development and configuration standards and procedures.

• Deliver daily support, administration, and troubleshooting for the INFOR Time & Attendance system.

• Facilitate accurate employee time recording, schedule management, and data transfer to payroll.

• Serve as the primary support contact for employees, managers, HR, and payroll users.

• Manage user access, roles, permissions, configurations, integrations, reports, audits, upgrades, and patches.

• Offer end-user support, documentation, training, and system communications.

• Assist with payroll processing and resolve any data discrepancies.

• Support the implementation process through requirements gathering, configuration, data migration, testing, quality assurance, training, change management, go-live support, and post-implementation optimization.

• Participate in project meetings and workshops, monitor tasks, and provide status updates to the project manager.

• Collaborate with HR, Payroll, IT, Operations, technical teams, and external vendors.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field (preferred).

• 2+ years of experience with HRIS, payroll, or time & attendance systems.

• Hands-on experience with INFOR Time & Attendance or other INFOR HCM modules is strongly preferred.

• Previous experience in a support or HR operations role is a plus.

• Excellent customer service and communication abilities.

• Capability to troubleshoot application issues and provide clear directions to end-users.

• Detail-oriented with strong organizational and problem-solving skills.

• Proficient in MS Excel, Word, and reporting tools.

• Understanding of payroll processes and compliance with labor laws (advantageous).

• Experience with scheduling/labor management and MVS (Master Rotation and Auto Assignment).

• Knowledge of Workday/HCM Integration.

• Service-oriented and friendly with strong interpersonal skills.

• Proactive, adaptable, and capable of working under deadlines.

• High levels of integrity and confidentiality when handling sensitive employee information.

• Strong team player with the ability to work across different functions.

🏝️ Benefits

• Equal opportunity employment.

• No relocation support available.