Website Specialist, Shopify B2B

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the daily operations of the company's website and customer portal.

• Work in partnership with web development agencies to strategize and execute site improvements.

• Carry out User Acceptance Testing (UAT) and deliver prompt feedback to align with release timelines.

• Ensure the website remains stable following updates and address any issues that arise.

• Resolve customer and staff inquiries related to portal access, product visibility, pricing, and inventory inconsistencies.

• Enhance product presentation through digital merchandising strategies in collaboration with the Marketing, Product, Creative, Sales, and Inventory teams.

• Execute significant web-page redesigns in collaboration with UX/UI designers and web agencies, adhering to WCAG accessibility standards.

• Track, maintain, and enhance SEO performance.

• Create and implement a web content calendar for refreshing content, launching products, and executing marketing campaigns.

• Conduct site inspections, audits, and quality assurance to ensure content accuracy and functionality.

• Keep up-to-date user manuals for the website and customer portal.

• Enhance the user experience by employing customer journey mapping, personas, and personalization techniques.

• Analyze website performance metrics, including search terms, traffic patterns, user behavior, and SEO keyword rankings.

• Observe competitor websites and their communication strategies.

• Suggest website tools, features, functionalities, design concepts, and marketing strategies.

• Undertake ad hoc tasks to support the changing needs of the business.

⛳️ Requirements

• Minimum of 3 years of experience in managing websites for large organizations, ideally in the B2B sector.

• Familiarity and experience with Shopify B2B, Magento, SAP, Jira, Teamwork, and Asana.

• Background in collaborating with website developers and e-commerce agencies in an Agile environment.

• Highly organized, detail-oriented, and deadline-focused, capable of managing tight timelines and changing priorities.

• Team-oriented with the ability to both provide and accept constructive feedback while implementing best practices.

• Proficient in English, capable of communicating clearly and professionally with both internal and external stakeholders.

• Ability to work autonomously as well as collaboratively within a team.

• Possess a research-oriented mindset and a sense of ownership over projects.

• Understanding of SEO and best practices for website management.

• Bachelor’s and/or Master’s degree in Computer Science or Information Technology.

• Skilled in project management.

🏝️ Benefits

• Generous Paid Time Off.

• Comprehensive Extended Health Care – Includes medical, dental, vision, and Family Coverage.

• Monthly Meal Vouchers.

• Certified Great Place to Work recognition.

• Team Building & Social Events.