Web, UX, Digital Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop UX and graphic design prototypes for website pages, SMS communications, email notifications, and mobile app functionalities for CBP’s Trusted Traveler Programs.

• Generate around 20 SMS and email design mock-ups annually for CBP's review and approval.

• Offer design and mock-up consultancy for CBP.gov's Trusted Traveler Program pages, including web prototypes, suggestions for information architecture, and responsive layouts for both desktop and mobile devices.

• Create training and reference documentation that empowers CBP personnel to manage updates to CBP.gov's Trusted Traveler Program pages.

• Analyze traveler experiences throughout the Global Entry process to pinpoint issues and propose design enhancements that align with DHS-mandated CX and UX priorities.

• Assist in defining wayfinding requirements and mapping for arrival applications.

• Design digital advertisements, web banners, and interactive creatives that support annual integrated marketing campaigns and media-buy strategies.

• Ensure that digital designs comply with DHS and CBP branding guidelines and build upon existing communication strategies, research, designs, and campaign resources.

• Create layouts that accommodate translated content in English and ten foreign languages, including right-to-left scripts like Arabic.

• Implement Section 508 accessibility best practices in digital mock-ups and designs.

• Prepare editable, production-ready source files for the Portfolio of Materials Produced to be submitted to CBP.

• Collaborate with the Web/Digital Social Media Director, creative team members, and CBP stakeholders to integrate feedback and deliver projects on schedule.

⛳️ Requirements

• A minimum of 3 years of relevant experience.

• Bachelor’s degree in a relevant discipline, such as interaction design, human-computer interaction, graphic design, or communications.

• A portfolio showcasing UX/UI design for websites, mobile applications, and email or SMS communications.

• Proficiency in industry-standard design and prototyping tools like Figma, Adobe XD, and Adobe Creative Cloud.

• Experience creating wireframes, user flows, information architecture, and responsive design mock-ups.

• Familiarity with Section 508 and WCAG accessibility standards.

• Experience designing within established brand guidelines.

• Strategic mindset with a proactive approach to marketing trends and technologies.

• Strong problem-solving abilities and critical thinking skills.

• Capacity to handle competing deadlines.

• Experience in supporting complex projects and transformation initiatives within the federal government.

• Comfort in managing complex client relationships.

• Eligibility to obtain and maintain a public trust clearance.

• Legal authorization to work in the U.S.

• Strong critical thinking, analytical, and time management capabilities.

• Ability to organize, prioritize, and collaborate effectively with others.

• Proficient in articulating thoughts, ideas, and solutions clearly, both in writing and orally.

• Ability to remain composed under pressure and in a fast-paced setting.

• Capability to accept feedback from clients and implement changes swiftly and effectively.

• Ability to quickly grasp complex issues.

• Enthusiasm for working in a dynamic, rapidly evolving environment.

🏝️ Benefits

• Contingent hire position.

• Remote work is expected.

• Occasional travel for client engagements may be necessary.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this role.