Web IT Systems Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the technical infrastructure, systems administration, web development, and AI workflow operations for a psychiatric and mental health practice.

• Oversee, maintain, and resolve issues related to the company's IT systems, software, email accounts, and technical infrastructure.

• Manage the complete Zoho suite, including user accounts, permissions, configurations, forms, workflows, automations, and integrations.

• Design, customize, troubleshoot, and sustain the practice website utilizing HTML, CSS, and JavaScript.

• Handle website hosting, domains, DNS, SSL certificates, content management systems, integrations, chatbots, and marketing automation platforms.

• Administer approved AI tools such as ChatGPT, Claude, Microsoft Copilot, and Google Gemini.

• Create and uphold AI-assisted workflows, prompts, and automation processes while adhering to company policies and HIPAA regulations.

• Manage RingCentral accounts, extensions, phone configurations, call routing, voicemail, and communication settings.

• Provide technical support for eClinicalWorks and other practice management systems.

• Oversee insurance payer portals, referral platforms, scheduling tools, and provider directory profiles.

• Maintain social media accounts, online business information, provider directories, and review notifications.

• Monitor and address website issues, suspicious activities, phishing attempts, and other security concerns.

• Coordinate incident response, security remediation, backups, recovery, and vendor support.

• Maintain inventories for vendor accounts, subscriptions, billing, renewals, systems, administrators, and recovery.

• Set up and deactivate accounts and permissions during staff onboarding and offboarding.

• Document system configurations, workflows, integrations, troubleshooting procedures, and recovery instructions.

⛳️ Requirements

• Previous experience in IT support, systems administration, software administration, or technical operations.

• Practical Zoho administration experience across Zoho Desk, Zoho Campaigns, Zoho Cliq, Zoho Workplace, Zoho Forms, and Zoho People — hard requirement.

• Experience in managing and troubleshooting RingCentral — hard requirement.

• Proficient in HTML, CSS, and JavaScript for website customization, testing, and troubleshooting — hard requirement.

• Experience in managing user accounts, login credentials, permissions, and onboarding and offboarding processes.

• Strong understanding of cybersecurity fundamentals, including multifactor authentication, phishing prevention, backups, and secure account management.

• Experience supporting websites, online platforms, and third-party integrations.

• Familiarity with AI tools and capability to build AI-assisted workflows and automations.

• Strong awareness of HIPAA regulations and the ability to safeguard patient information across systems and platforms.

• Excellent documentation, organization, communication, and troubleshooting skills.

• Ability to independently manage multiple systems and competing priorities without close supervision.

• Loom video submission required to progress to the next step.

• Updated resume required.

• Experience with eClinicalWorks or similar healthcare practice management systems is preferred.

• Background in healthcare, behavioral health, or medical practice IT environments is preferred.

• Experience with chatbot integrations, marketing automation, or CRM platforms is preferred.

• Familiarity with insurance payer portals and provider directory platforms such as Zocdoc or Psychology Today is preferred.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays per company guidelines.

• 100% remote setup.

• USD payment, bi-monthly (every 15th and 30th).

• Availability during US business hours.

• High-ownership IT and systems role with direct accountability for platform reliability, security, and operational efficiency.