IT – Salesforce Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Order, provision, and prepare laptops and equipment ahead of new hires' start dates

• Set up employee accounts and access for various SaaS tools and Salesforce

• Deactivate accounts and retrieve equipment during the offboarding process

• Troubleshoot issues related to hardware, software, and access

• Maintain accurate records of equipment and assets

• Keep onboarding and offboarding checklists updated

• Manage incoming IT and Salesforce requests while prioritizing the support queue

• Conduct periodic access reviews and monitor user activities

• Implement security best practices for accounts, passwords, licenses, and permissions

• Oversee Salesforce users, roles, profiles, permission sets, field-level security, and license assignments

• Configure Salesforce fields, picklists, record types, page layouts, list views, and validation rules

• Develop and maintain reports and dashboards

• Create and update simple Salesforce Flows with senior oversight

• Address Salesforce support tickets and escalate complex issues with detailed notes

• Identify and merge duplicate records

• Execute imports, exports, and mass updates using Data Loader or similar tools

• Provide support for field governance and data validation

• Test changes in a sandbox environment prior to production

• Assist with UAT and regression testing

• Document IT procedures, access decisions, Salesforce configurations, business processes, fixes, and integrations

• Utilize AI tools to draft documentation, troubleshoot issues, summarize requests, clean data, write queries, create test plans, and organize repetitive tasks

⛳️ Requirements

• Salesforce Certified Administrator certification

• 1–3 years of experience in IT support, systems administration, or Salesforce administration

• Practical experience in provisioning laptops, setting up accounts, and facilitating employee onboarding and offboarding

• Experience in troubleshooting common hardware, software, and SaaS access issues

• Proficient in managing Salesforce users, profiles, permission sets, and roles

• Experience in creating Salesforce reports and dashboards

• Familiarity with Salesforce Flow and basic automation concepts

• Proficient with Data Loader or similar data management tools

• Strong attention to detail and a meticulous approach to data, access, and security

• Ability to communicate clearly with both technical and non-technical users

• Comfortable utilizing AI tools for research, troubleshooting, and documentation purposes

• Previous experience in help desk or device management (MDM)

• Familiarity with Google Workspace, Slack, Zoom, Salesforce, and other SaaS applications

• Salesforce Platform App Builder or other Salesforce certifications

• Exposure to sandbox testing, change sets, or other deployment tools

• Basic understanding of SOQL, REST APIs, or JSON

• Familiarity with Lead and Opportunity processes

• Experience in fintech, lending, banking, or other regulated environments

🏝️ Benefits

• Medical, dental, and vision coverage

• 401(k) plan

• Flexible PTO and recognized holidays

• Remote-first work arrangement

• Support for your home office setup