Web Implementation Consultant – Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main resource for Project Managers during the onboarding process for new products.

• Respond to onboarding inquiries and provide guidance on product setup.

• Deliver personalized training on new products and offer support after implementation.

• Advise clients on their website vision and strategic direction.

• Suggest effective strategies for web content.

• Consult, configure, and train customers on Mobile Apps, Roster Syncs, APIs, Beacons, Geofencing, and CRM systems.

• Assess the scope of custom configurations and builds based on specifications.

• Guide clients on best practices to optimize the use of the unified product suite.

• Manage multiple clients and projects/tasks concurrently.

• Create documentation outlining standard practices for tasks and projects.

• Comprehend customer business challenges and convey business solutions.

• Perform quality assurance checks on newly developed websites and other products.

• Document and report issues to the relevant team.

• Diagnose and identify the root causes of website and mobile app issues.

• Ensure customer satisfaction through follow-ups, responsiveness, and clear communication.

• Collaborate with cross-functional teams, including Project Management, Support, Product Management, Development, and Sales.

• Work with Product Managers on client feedback and feature requests.

• Facilitate customer transitions to Support.

• Identify distinct client configurations and knowledge gaps for Support.

⛳️ Requirements

• Must have eligible working rights in the USA.

• Should not require sponsorship.

• Capability to manage multiple projects across Website, CRM, Reservation, and Accounting/POS System product lines.

• Operational knowledge of relational databases, database schema, SQL, VBScript, and Microsoft Excel.

• Familiarity with JavaScript, APIs, and CSS.

• Proficiency in CSS and HTML.

• Proven experience in software or website product quality assurance.

• Background in project management along with a solid understanding of customer support.

• Strong interpersonal skills with the ability to express ideas clearly.

• Patience with users throughout the training process.

• Detail-oriented with excellent time and relationship management skills.

• Exceptional organizational capabilities, attention to detail, and multitasking abilities.

• Self-motivated with a strong intent to teach clients best practices.

• Minimum of 4 years of relevant and progressive experience.

• Bachelor's degree is preferred.

• Excellent written and verbal communication skills.

• Active listening capabilities.

• Ability to remain composed under pressure.

• Self-driven attitude.

🏝️ Benefits

• Fully remote work arrangement available within the United States.

• Opportunity to engage in meaningful work and create a significant impact.

• Global network of talented colleagues and support for professional advancement.

• Access to tools and opportunities to deliver outstanding work and grow rapidly.