Web Business Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee and enhance enterprise websites, portals, and digital experiences.

• Regularly update and review web content to ensure it remains consistent, compliant, accessible, high-quality, accurate, reliable, and useful.

• Establish practices and schedules for the routine monitoring of websites.

• Identify necessary actions to resolve website issues and ensure their completion.

• Collaborate closely with business and technical teams throughout the organization to provide effective digital experiences and support reporting and information requirements.

• Assist in the development of internet/intranet content for the division/department.

• Evaluate web business needs and challenges while pinpointing revenue-generating opportunities through web design knowledge and research to aid in developing business strategies.

• Analyze competitiveness with similar businesses or websites, recommending sales channels, strategic partners, and marketing opportunities.

• Lead web teams through the entire process from the creation of project/scope documents to testing and implementation.

• Collaborate with information systems to ensure business requirements are fulfilled.

• Act as a customer liaison with information systems to create suitable web-mainframe interfaces.

• Design and create multimedia presentations from initial concepts to final execution.

• Investigate web-related issues, work with information systems on critical topics, and assist in resolving problems.

⛳️ Requirements

• A bachelor’s degree or 4 years of relevant work experience.

• A minimum of 2 years in internet/intranet website design, maintenance, or social media strategy, including business writing experience in a creative environment.

• Intermediate understanding of internet/intranet technologies and website content design.

• Excellent business writing, editing, time management, organizational, and multitasking skills.

• Strong analytical and communication abilities.

• Proficient in Microsoft Office applications.

• Experience managing enterprise websites, portals, or digital experiences within a content management system (CMS), preferably Adobe Experience Manager (AEM).

• Strong documentation and knowledge management skills, including the creation of training materials, operational guides, and process documentation, as well as the ability to communicate technical concepts to non-technical stakeholders.

• Familiarity with AI-enabled productivity tools, responsible AI practices, and emerging digital experience technologies.

• Experience with website standards, including accessibility guidelines (WCAG), SEO/AEO best practices, and conducting quality assurance reviews of digital content and websites.

• Proficient in using digital quality and performance tools such as Siteimprove, SwiftType, Google Analytics, Adobe Analytics, or similar platforms.

• Strong organizational and project coordination skills, with the capability to work independently and across multiple teams.

• Excellent problem-solving skills focused on operational efficiency and enhancing customer experience.

🏝️ Benefits

• 401(k) retirement savings plan with company match.

• Subsidized health plans and complimentary vision coverage.

• Life insurance coverage.

• Paid annual leave — the longer you are employed, the more you earn.

• Nine paid holidays.

• On-site cafeterias and fitness centers at major locations.

• Wellness programs and discounts for maintaining a healthy lifestyle.

• Tuition assistance.

• Service recognition programs.

• Dental coverage.

• Paid Time Off (PTO).

• Education Assistance.

• National discounts for movies, theaters, zoos, theme parks, and more.

• A diverse and inclusive workplace with opportunities for skill development, career advancement, and contributions to company growth.