Total Rewards Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee benefits, wellness, retirement, and payroll support programs within the United States.

• Conduct employment verifications through both phone and written communication.

• Ensure accurate enrollments in benefits programs and carry out data quality assessments in the HRIS.

• Assist employees with inquiries related to benefits claims, plan modifications, enrollments, status changes, and general questions.

• Administer leave processes from beginning to end, including FMLA, ADA, and state-mandated leaves.

• Implement applicable federal, state, and local regulations regarding leave and accommodations.

• Distribute necessary leave notifications and documentation within mandated timelines.

• Facilitate the ADA interactive process alongside HR Business Partners and managers.

• Monitor leave usage, track return-to-work dates, coordinate benefits continuation, and manage payroll interactions.

• Maintain confidential records related to leave and stay updated on changes in leave legislation.

• Address inquiries regarding retirement plans and oversee annual catch-up contribution enrollments.

• Assist with the annual open enrollment process, encompassing system configuration, testing, communication, enrollment assistance, and audits.

• Process life events and manage post-employment COBRA continuation coverage.

• Collaborate with payroll partners throughout payroll cycles.

• Reconcile benefit deductions, employer contributions, invoices, vendor files, and carrier documentation.

• Act as the primary point of contact for employee benefit inquiries and resolve escalated concerns.

⛳️ Requirements

• An associate degree in Accounting, Finance, Business, or relevant experience.

• A minimum of two (2) years of experience in payroll processing and benefits support.

• Practical experience with payroll/HRIS software, with ExponentHR being highly preferred.

• Outstanding customer service capabilities.

• Excellent written and verbal communication skills.

• Competence in making timely, sound, and accurate decisions.

• Capacity to prioritize tasks and meet strict payroll deadlines.

• Strong time management skills.

• Exceptional organizational abilities.

• Preferred experience in benefits administration, covering open enrollment, life events, and COBRA.

• Strongly preferred experience in leave of absence administration, including FMLA, ADA accommodations, and state-mandated leave programs.

• Familiarity with federal, state, and local leave and accommodation regulations.

• Preferred experience in multi-state payroll, including final pay laws.

• Comprehensive understanding of state and federal payroll and tax regulations.

• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.

• Strong analytical and problem-solving skills with a keen attention to detail and data accuracy.

• Ability to work effectively within a cross-cultural, global environment.

🏝️ Benefits

• Performance-based incentive program.

• Referral bonus.

• Medical, dental, and vision insurance.

• Life insurance.

• Coverage for short- and long-term disability.

• 401(k) retirement savings plan.

• Continuation of benefits during leave.

• COBRA continuation of coverage.