VP, Soporte de Control Operativo y Administrativo

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Review the creation, tracking, and closure of tickets within the SGT management system.

• Receive and examine the monthly operational consolidation.

• Release account listings for billing purposes.

• Authorize the initiation of the billing process following the monthly ticket closure.

• Generate monthly reports on service tickets and accounts to be billed.

• Register new clients, accounts, or projects in the SGT system.

• Audit tickets, document findings, and provide technical observations and feedback.

• Close tickets without findings when applicable.

• Issue and maintain reports, histories, and operational records.

• Manage electronic signature requests through Adobe Sign.

• Address and assess requests for modifications in ticketing systems.

• Follow up and update project and client data.

• Participate in meetings with clients and prepare follow-up presentations.

• Send customer satisfaction surveys for educational services.

• Engage in quality management, risk assessment, opportunities, audits, corrective actions, and process improvements.

• Take part in training sessions, SGC review meetings, and change planning.

• Adhere to procedures, fulfill job responsibilities, and maintain comprehensive and timely records.

⛳️ Requirements

• 6 months to 1 year of experience in reviewing operational or service records within ticketing systems.

• Experience in managing electronic signature tools, such as Adobe Sign.

• Proficiency in analyzing operational data or generating reports for tracking purposes.

• Academic level: high school diploma / bachelor’s degree in administration or related fields.

• Basic to intermediate English; intermediate to advanced English desirable.

• Advanced Spanish (mandatory).

• Proficient in Office Suite.

• Intermediate to advanced Excel skills (mandatory).

• Strong attention to detail.

• Computer equipment with a minimum of 8 GB capacity (mandatory).

• Availability from Monday to Friday from 3:00 PM to 7:30 PM, CDMX time.

🏝️ Benefits

• Part-time schedule.

• Monday to Friday working hours.

• Remote work opportunity.