VP, Client Engagement

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Comprehend the businesses and key performance indicators (KPIs) of assigned clients.

• Preserve existing revenue streams and business relationships.

• Identify, negotiate, and finalize opportunities for cross-selling and upselling.

• Ensure client satisfaction, maintain a high Net Promoter Score (NPS), and achieve top rankings in the industry, such as KLAS.

• Act as the representative voice of clients to Product Development, Client Success, Legal, Implementations, and Operations teams.

• Achieve annual goals for revenue retention and cross-sell/up-sell quotas.

• Build trusted-advisor relationships with assigned clients regarding Revenue Cycle trends and reimbursement opportunities.

• Comprehend, articulate, and address the needs of clients effectively.

• Provide guidance to clients on healthcare trends, vendor consolidation, health system mergers and acquisitions, and revenue cycle updates.

• Gather and analyze data on industry behavior.

• Formulate client-specific upsell strategies using insights from roadblocks, competitor analysis, budgets, renewal timelines, and service-line adoption pathways.

• Enhance knowledge of current service offerings and eliminate unnecessary scope exceptions.

• Conduct quarterly business and executive reviews.

⛳️ Requirements

• Over 7 years of experience in Revenue Cycle Management sales or business development, particularly with large hospital systems.

• Demonstrated success in expanding Revenue Cycle Management services within current hospital or health system clients.

• Bachelor’s degree in business or a relevant field.

• Ability to drive business success through effective partnership.

• Excellent written and verbal communication skills with a keen attention to detail.

• Experience in cross-group collaboration, including building consensus and driving outcomes with both internal and external stakeholders.

• Willingness to travel for client meetings, internal engagements, partner interactions, and event attendance.

• Must reside in the United States within one of the designated eligible states.

• Must be eligible to work in the United States.

• Successful completion of employment verification and background checks.

🏝️ Benefits

• Opportunity to work remotely from home.

• A quiet, distraction-free home workspace.

• A secure home internet connection with download speeds exceeding 20 Mbps and upload speeds over 10 Mbps.

• Workspace that accommodates necessary workstation equipment and materials.

• Affirmative Action/Equal Opportunity Employer.

• Opportunities for client travel and participation in events.